Restaurant General Manager

Socket.dev; Pulaski (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Bonus Eligible

Paid Time Off

Tuition reimbursement and scholarship

Career advancement and professional 개발

Medical benefits

401k retirement plan

Free meal each shift

KFC Foundation Programs

Job summary

Socket.dev in Pulaski, TN seeks a Restaurant General Manager to lead a dynamic team, recruit, onboard and train staff, and uphold KFC-brand standards on service and quality.

You will drive training, performance, and customer satisfaction while guiding budgeting and profitability. If you have 5+ years in restaurant/retail management and a proven track record in people development, you’ll thrive in this role.

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

• Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
• Develop a comprehensive training plan, mentoring managers and trainers and overseeing training initiatives.
• Recognize and reward outstanding performance while fostering equity and belonging.
• Address and resolve conflicts promptly to maintain a positive environment.
• Engage with customers and resolve issues to ensure a positive experience.
• Schedule staff to optimize service, coach on brand standards, and lead rollout meetings.
• Analyze financial performance, manage the budget, and pursue profitability without compromising service.
• Monitor competitors and enhance digital presence and loyalty programs.

Skills

People management

P&L analysis

Digital tools

Communication skills

Restaurant maintenance programs

Recruiting

Job description

About the Job:

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.

The Day-to-Day:

• Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Is this you?

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus Eligible
• Paid Time Off
• Tuition reimbursement and scholarship opportunities
• Career advancement and professional development
• Medical benefits
• 401k retirement plan
• Free meal each shift
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!