Assistant Manager

Socket.dev; Georgetown Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligible

Paid time off

Free meals

Medical benefits from day 1

401k with match

Career development

Tuition reimbursement

Health and wellness programs

Employee discounts

KFC Foundation programs

Job summary

KFC Georgetown Charter Township is seeking an Assistant Manager in MI. You support the Restaurant General Manager, lead by example, train and coach your team, and uphold our brand standards to deliver unforgettable guest experiences.

You’ll manage daily operations in the RGM’s absence and help drive the team toward excellence in a 50-hour week with overtime pay. You’ll model the KFC Connect routine, maintain food safety, assist with recruiting, manage cash, inventory and labor, review financial

Qualifications

• 2+ years of restaurant/retail management experience.
• Ability to manage P&L, labor, inventory and cash control.
• Strong training and coaching skills for team development.
• Commitment to brand standards and food safety.
• Excellent communication and conflict resolution abilities.

Responsibilities

• Model KFC Connect Success Routine and prioritize customer needs.
• Oversee shift responsibilities and uphold food safety standards.
• Provide feedback and address employee relations issues.
• Recruit, interview and hire Team Members; promote inclusion.
• Assist with profit and loss management, cash control, inventory and labor.
• Review financial reports and take actions to optimize performance.
• Support RGM with facility maintenance and health and safety standards.

Skills

Leadership

Team management

Training & coaching

Customer service

P&L management

Hiring & recruitment

Food safety

Job description

About the Job:

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

The Day-to-Day:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalating to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

Is this you?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!