Restaurant General Manager

Hunter Super Techs - TurnPoint; Cambridge (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligible

Paid vacation and PTO

Scholarship opportunities

Medical benefits

Job summary

KFC in Cambridge, OH is seeking a Restaurant General Manager to lead a high-performing team and uphold brand standards. You will recruit, train, and coach staff, while driving customer satisfaction and a culture of equity and inclusion.

The role emphasizes P&L analysis, budgeting, and strategic scheduling. You will report to the leadership team and contribute to growth through effective operations and strong people development.

Qualifications

• 5 years of restaurant or retail management experience.
• Experience improving performance via P&L analysis.
• Strong verbal and written communication skills.

Responsibilities

• Recruit, onboard, and conduct orientations to build a strong team.
• Develop a training plan and mentor managers and trainers.
• Recognize top performers and foster equity, inclusion, and belonging.
• Resolve conflicts to maintain a positive work environment.
• Engage with customers to swiftly resolve issues and ensure satisfaction.
• Schedule staff to optimize service and ensure brand standards are met.
• Analyze financial performance and manage the budget to maximize profitability.
• Monitor competitors and enhance digital presence and loyalty programs.

Skills

People management

Communication

P&L analysis

Recruiting & training

Digital tools

Maintenance knowledge

Tools

POS systems

Job description

Job Description: Restaurant General ManagerAbout the Job:As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel in setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them toward promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a vibrant, optimistic, and rewarding culture. Your success will be reflected in the achievements of your team.The Day-to-Day:Recruit, onboard, and conduct orientations ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers, while overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, fostering a culture of equity, inclusion, and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on KFC brand standards, and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is This You?Prefer 5 years of restaurant or retail management experience with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champion of KFC’s culture and values, focusing on equity, inclusion, and belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work Hard, Play Hard:Competitive payBonus eligiblePaid vacation and additional Paid Time Off after qualifyingScholarship opportunitiesCareer advancement and professional developmentMedical benefits with qualification401(k) retirement planHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships, and moreFree meal each shiftEnvironmental Requirements:Exposure to hot and cold temperatures.Working with flour and other food products.Fast-paced environment with high noise levels.Physical Requirements:Ability to stand for prolonged periods.Ability to lift up to 50 pounds.Ability to perform repetitive tasks.