Assistant Unit Manager

Socket.dev; Columbia (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligible

Paid time off

Free meals

Medical benefits

401k with 4% match

Career development

Tuition reimbursement

KFC Foundation programs

Job summary

KFC is seeking an Assistant Manager in Columbia, TN to support the Restaurant General Manager and lead a high-performing team. You will train, coach and recognize staff to deliver exceptional customer experiences, even when the RGM is absent.

The role emphasizes brand standards, equity, inclusion and belonging while driving profitable operations. You will model the KFC Connect Success Routine, manage daily operations, and partner with the RGM on performance feedback, hiring and safety

Qualifications

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control and inventory procedures.
• Ensure employees receive proper training and resources.
• Champion KFC culture and values, promoting equity and belonging.

Responsibilities

• Model the KFC Connect Success Routine to maximize customer satisfaction.
• Oversee team responsibilities and maintain food safety standards in the RGM's absence.
• Provide ongoing feedback and address employee relations issues; escalate as needed.
• Assist in sourcing, interviewing and hiring Team Members with a focus on inclusion.
• Support Profit & Loss management including cash control, inventory, and labor management.
• Review financial reports to optimize performance and efficiency.
• Ensure health and safety standards across the restaurant.

Job description

About the Job:

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

The Day-to-Day:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or elevate to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

Is this you?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus Eligible
• Paid Time Off
• Free meal each shift
• Medical benefits
• 401k retirement plan with 4% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!