Restaurant General Manager

Hunter Super Techs - TurnPoint; Pulaski (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus eligibility

Paid time off

Tuition reimbursement and scholarships

Career advancement and training

Medical benefits

401k retirement plan

Free meal per shift

KFC Foundation programs

Job summary

KFC is seeking a Restaurant General Manager to lead a high-performing team, recruit and train staff, and uphold brand standards. You will mentor managers, drive training initiatives, and foster a culture of equity and belonging while prioritizing exceptional guest experiences.

You will analyze financial performance, manage budgets, and strategize to maximize profitability without compromising service, while staying ahead of competitors in digital presence and loyalty programs.

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.

Responsibilities

• Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors.
• Develop a comprehensive training plan and mentor managers and trainers.
• Recognize and reward outstanding performance and foster belonging.
• Address conflicts promptly to maintain a positive work environment.
• Engage with customers to resolve issues and ensure a positive experience.
• Schedule staff to optimize service and coach on brand standards.
• Lead product rollout meetings and ensure successful implementation.
• Analyze financial performance, manage the budget, and maximize profitability.
• Stay informed about competitors and enhance digital presence and loyalty programs.

Skills

People management

P&L analysis

Digital tools

Communication

Maintenance knowledge

Recruiting

Team development

Tools

POS systems

Job description

About the Job:As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.The Day-to-Day:Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:Competitive payBonus EligiblePaid Time OffTuition reimbursement and scholarship opportunitiesCareer advancement and professional developmentMedical benefits401k retirement planFree meal each shiftKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!