Restaurant General Manager

Balboa Bay Resort; Newport Beach (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

An established industry player in the hospitality sector seeks a dynamic Restaurant General Manager to lead the Member's Grill Restaurant. This role is pivotal in ensuring exceptional service and financial performance, while also fostering a positive team environment. The ideal candidate will have a strong background in food and beverage management, with a focus on optimizing guest satisfaction and operational efficiency. Join a prestigious resort that offers a unique blend of luxury and personalized service, where your leadership will directly impact the guest experience and team morale. This is a fantastic opportunity for a motivated individual looking to make a mark in a vibrant and rewarding environment.

Qualifications

• Experience in managing food and beverage operations in a hospitality setting.
• Strong leadership skills to guide and motivate team members.

Responsibilities

• Oversee daily operations of the restaurant and ensure high service standards.
• Manage hiring, training, and performance evaluations of staff.

Skills

Team Leadership

Customer Service

Financial Management

Menu Development

Staff Training

Education

Bachelor's Degree in Hospitality Management

Certification in Food Safety

Tools

Jonas Software

Job description

3 days ago Be among the first 25 applicants

This range is provided by Balboa Bay Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $100,000.00/yr

Direct message the job poster from Balboa Bay Resort

Director of HR @ Balboa Bay Resort & Club

Company Description

Balboa Bay Resort & Club is Newport Beach’s only Forbes Four-Star, AAA Four-Diamond, waterfront resort. The resort offers 159 spacious guestrooms and suites with a wealth of amenities, including pool cabanas, waterfront restaurant, fitness studio, spa, and more. The Balboa Bay Club is a private, members-only club established in 1948. It offers luxury amenities like a marina, waterfront pool, private beach, fitness center, and exclusive dining.

Role Description

The Member’s Grill Restaurant General Manager is responsible for ensuring the highest level of service while satisfying our members’ and guests’ needs as well as creating/maintaining a successful F&B experience. In addition, the Member’s Grill Restaurant General Manager is responsible for optimizing financial performance and Team Member satisfaction while working with the club goals and objectives.

Qualifications

Primary Responsibilities/Essential Functions:

1. Provides guidance, coordination, evaluation, and direction to ensure overall success in Members Grill, pool, lawn/beach, and the outdoor outlets. Manages subordinate managers/supervisors in all Club food and beverage areas. Assists the team on the floor in all functions as needed: bartending, serving, wine service, and seating guests.

2. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, scheduling, and training all Club F&B team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

3. Participate in the annual budget and forecast preparation. Provides input into planning department goals and directs team members to achieve results by scheduling regular meetings with his supervisors and team members.

4. Maximizes profitability by optimizing menu prices and selection. Assists in developing and implementing new menu ideas, wine list, pricing and marketing programs.Ensures quality and portion control while minimizing waste or loss of supplies to maintain profitability.

5. Monitors day-to-day outlet operations to ensure they run in an efficient manner, proper service is offered, and standards of product presentation exceed guest expectations and meet or exceed property standards. Ensures all opening and closing procedures are always adhered to.

6. Coordinates the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.

7. Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints. Establishes long-term relationships with members and guests based on their data, preferences, behaviors, and purchases by using Jonas.

8. Ensures all dining, service and kitchen areas are clean and properly set up. Maintains sufficient inventory of food, supplies, uniforms and equipment and orders as needed. Participates in weekly/monthly inventories. Prepares and submits liquorand supply orders. Ensures equipment is properly maintained and considers changes or replacement of equipment, fixtures throughout the department. Ensures compliance with all food and beverage regulations.

9. Monitors SOPs to ensure consistent exceptional service is provided. Assists in developing and updating policies and procedures. Participates in weekly meeting with Food & Beverage Management Team to ensure weekly goals, challenges, and service standards are met.

10. Follows all standard food handling, RBS, sanitation, and health department guidelines to ensure safe working conditions.

11. Must wear non-slip, oil resistant shoes. Follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

12. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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