Restaurant General Manager

Foxwoods Resort Casino; Mashantucket (CT); On-site; USD 90,000 - 140,000; Full time

Job summary

Foxwoods Resort Casino is seeking a General Manager for our restaurant to oversee all processes, personnel, staffing levels and overall operations of the venue. You will lead with a focus on delivering exceptional guest service in a high-volume environment.

Under the direction of the Director of Food & Beverage, the GM will ensure staffing, training, and standards are maintained, and will work weekends, holidays, and peak periods as required, with compliance to tribal regulations.

Qualifications

• Associate's Degree or higher or equivalent experience.
• Minimum 3 years restaurant supervisory experience in high-volume operations.
• Tips or Smart Certification preferred.
• Weekend/holiday/peak periods work required.
• Located on Mashantucket Pequot reservation; tribal law governs employment.

Responsibilities

• Oversee all restaurant processes, personnel, staffing levels and overall operation of the venue.
• Lead with a focus on delivering exceptional guest service in a high-volume environment.
• Direct the team in alignment with the Director of Food & Beverage and standards.
• Manage weekends, holidays and peak periods as required.

Skills

Restaurant supervision

Staffing management

High-volume operations

Guest service

Shift management

Education

Associate's Degree or higher

Job description

Under the direction of the Director of Food & Beverage, the General Manager is responsible for the successful management of all restaurant processes, personnel, staffing levels and overall operation of their assigned venue. Foxwoods Resort Casino is committed to providing our guests an "Extraordinary" Guest Service experience. In joining our team, you commit to supporting this mission by demonstrating our Guest Service Standards at all times, and to holding all team members to the same. An Associate's Degree or higher; or previous work experience from an equal or higher position with very similar job responsibilities and business volumes is required. A minimum (3) three years of restaurant supervisory experience in high volume operations of a comparable concept required. Tips or Smart Certification is preferred. Working during weekends, holidays and peak business periods are required, including working any shift / day designated by the Food and Beverage department.

Located on the Mashantucket Pequot reservation, this position will be filled in accordance with Tribal law.