Restaurant General Manager

Dunkin Donuts; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the restaurant industry is seeking a Restaurant General Manager to provide strong leadership and ensure operational excellence. You'll oversee all aspects of the restaurant's operations, manage team performance, and deliver outstanding customer service while maximizing profitability. If you have previous leadership experience and a passion for guest satisfaction, this role is for you.

Qualifications

• Fluent in spoken and written English.
• Strong analytical skills and business acumen.

Responsibilities

• Oversee daily operations and ensure compliance with health regulations.
• Recruit, hire, train, and supervise restaurant team members.
• Manage food and labor costs to maximize profitability.

Skills

Team-oriented

Problem-solving

Time-management

Motivational leadership

Education

Previous leadership experience

Tools

Basic computer skills

Job description

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Job Requirements

The Restaurant Manager provides strong, positive leadership to ensure exceptional guest experience, operational excellence, and profitable top-line sales. They oversee all aspects of the restaurant's operations in alignment with Dunkin' standards, franchisee policies, and applicable laws.

Key Responsibilities

1. Perform all duties of Restaurant Team Members
2. Recruit, hire, train, and supervise all restaurant team members, including Shift Leaders, Bakers, and support staff
3. Foster a positive work environment by promoting teamwork, providing coaching, and resolving conflicts
4. Implement and oversee training programs to enhance team performance
5. Lead by example, demonstrating professionalism, a strong work ethic, and adherence to company values
6. Oversee daily operations, including opening/closing, cash management, inventory control, and adherence to brand standards
7. Ensure compliance with health, safety, and sanitation regulations
8. Build and maintain a guest-focused culture, reviewing feedback and implementing action plans for improvement
9. Develop strategies to improve efficiency, reduce waste, and enhance productivity
10. Deliver outstanding customer service and address guest concerns effectively
11. Manage food and labor costs, inventory levels, and waste to maximize profitability
12. Engage with the local community and explore partnership opportunities
13. Stay informed on industry trends, competitor activities, and customer preferences to identify business opportunities
14. Communicate priorities, goals, and performance results to the team
15. Oversee new product rollouts, marketing initiatives, and in-store promotions
16. Manage vendor orders to ensure sufficient stock of all products
17. Conduct self-assessments and implement corrective actions for food safety and brand compliance
18. Ensure the restaurant meets budget expectations set by the franchisee

Key Skills & Traits

• Team-oriented in a fast-paced environment
• Punctual, honest, and positive attitude
• Inspiring and motivating personality
• Good time-management and problem-solving skills
• Willingness to learn and adapt to change
• Ability to train and develop a team
• Guest-focused with strong time management and problem-solving skills
• Motivational leadership abilities

Physical Requirements

• Standing for extended periods
• Repetitive movements such as bending, stooping, and reaching
• Lifting objects, ice, products, and boxes up to 20lbs
• Wearing a headset
• Working in a compact space

Other Experience and Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant, or hospitality
• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• Prompt and professional
• Ability to train and develop a team

Application Instructions

Apply Online: www.teamtmart.com/careers