Restaurant General Manager

30hop, LLC; Fishers (IN); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid PTO

Parental Leave

Employee Assistance Program

Employee discounts

Job summary

30hop Restaurant & Bar in Fishers, Indiana, is hiring a General Manager to open our newest location and build a team from the ground up. Lead daily operations, shape a strong culture, and drive exceptional guest experiences from day one.

You will recruit, train, and mentor staff; manage schedules, budgets, and standards; and oversee administrative tasks, including QuickBooks payments and communications. Competitive salary with bonus opportunities and robust benefits.

Qualifications

• Must be 21+ years old.
• 3+ years of experience in restaurant management with a proven track record.
• Excellent organizational, interpersonal, communication, and problem-solving skills.
• Strong leadership with ability to coach and mentor staff.
• Entrepreneurial mindset with a sales-focused approach.
• ServSafe Certification or ability to obtain within 30 days of hire.

Responsibilities

• Lead the opening of the new Fishers location and build a strong team culture.
• Oversee scheduling, labor costs, and COGS with weekly budgets and collaboration with management.
• Uphold standards for service, cleanliness, maintenance, and safety.
• Conduct quarterly reviews and drive performance across front-of-house and management.
• Manage administrative tasks and communications (QuickBooks, payroll, emails).
• Engage guests with 100% table touches to enhance the dining experience.

Skills

Leadership

Team development

Customer service

Operations management

Budgeting

Communication

Education

ServSafe Certification

Tools

QuickBooks

Job description

Join 30hop Restaurant & Bar as the General Manager of our newest location opening in Fishers, Indiana! This is a unique opportunity to build your team from the ground up, create a strong culture, and lead a successful restaurant from opening day and beyond.

30hop is a full-service American restaurant and bar with locations across Iowa, Kansas, Missouri, and Nebraska. We're known for elevated comfort food, an extensive craft beer selection, and an energetic atmosphere that keeps Guests coming back. Our people are at the heart of everything we do, creating memorable experiences every day.

Salary:

$90,000/year and based on experience with bonus opportunities

Accountabilities:

General Manager direct responsibilities

• LMA (Lead + Manage = Accountability)
• Win on Fast & Friendly Service
• L10 weekly meetings: ensure direct reports leave with a clear understanding of responsibilities for the coming days and weeks
• Store-Level Culture
• Policy Enforcement
• Effectively manage labor cost and COGS by creating weekly declining budgets and collaboration with fellow management, including back-of-house management
• Uphold standards, including but not limited to: daily duties, internal and external restaurant cleanliness, phase work, and restaurant maintenance
• Execute quarterly reviews using the company 5x5 system and documents
• Oversee daily and weekly administrative tasks, including processing QuickBooks payments, completing new hire paperwork, and promptly responding to company correspondence (email, Slack, online reviews)
• Promote transparency and clarity in communication, ensuring all messages are delivered in the proper chain-of-command sequence in a clear and concise manner

Essential Functions:

General Manager’s primary duties performed on a regular basis

• Foster a culture of excellence and continuous improvement through coaching and development of staff– most notably our commitment to FAST, FRIENDLY & ATTENTIVE SERVICE!
• Oversee the building of a dynamic schedule for all front-of-house employees, managing time-off requests, cross-referencing internal & local events, and ensuring each area is adequately staffed
• Invest in the development of fellow management to facilitate the execution of pre-shift rallies
• Oversee all front-of-house employees, including: hiring and terminations, performance and pay reviews, job responsibilities, training and continuing education, discipline and commendations
• Provide essential tools and checklists for front-of-house to effectively prepare and maintain the restaurant's appearance
• Complete daily cash and safe balance reports to ensure accuracy and security of funds
• Conducts weekly and monthly inventory checks to track and manage stock levels efficiently
• Drive performance and development of the Assistant General Manager and front-on-house management, driving success and fostering growth within the team
• Demonstrate proficiency and versatility in all front-of-house operations
• Monitor and address equipment and facilities repair and cosmetic needs to ensure a safe and aesthetically pleasing environment
• Actively engage with customers by conducting 100% table touches to enhance the dining experience - Make raving fans!
• Pioneer growth avenue for increased revenue

Expectations:

• Demonstrate reliability by adhering to Craft Concepts Handbook policies and procedures
• Ability to work flexible hours, including evenings, weekends, and holidays with a consistent work schedule of 40-45 per week
• Know and apply company Core Values to manage, make decisions, and inspire others to do the same
• Develop and maintain open lines of communication with leadership and team members, fostering a collaborative and inclusive work environment

Qualifications:

• Must be 21 years of age or older
• 3+ years of experience in restaurant management, with a proven track record of success
• Excellent organizational, interpersonal, communication, and problem-solving skills
• Strong leadership skills, with the ability to coach and mentor team members with professional maturity
• Entrepreneurial mentality with experience in a sales-focused environment
• ServSafe Certified or is able to obtain it within 30 days of hire
• Capacity to stand and walk for prolonged periods of time
• Able to lift and carry up to 50lbs

Benefits:

• Medical coverage is available on the 1st of the month following 60 days of employment. 30hop covers 90% of the insurance premium.
• Dental and vision plans are available at the employee’s option.
• Exempt employees receive an annual PTO allotment on January 1st each year, based on completed years of service. PTO is available after 90 days of employment.
  • 90 days - 3 years: 80 hours (2 weeks)
  • 4 - 7 years: 120 hours (3 weeks)
  • 8 + years: 160 hours (4 weeks)
• Paid Parental Leave: Primary Caregiver four (4) weeks, Secondary Caregiver two (2) weeks.
• Free Employee Assistance Program for all employees and their families.
• Employee discounts and perks include a complimentary meal for managers on duty. All employees receive 25% off food (excluding alcohol) for themselves and up to seven (7) guests when dining as a guest, plus 25% off personal alcohol purchases. Discounts begin on day one at your home restaurant, along with additional discounts for you and one (1) guest at all Craft Concepts Restaurants (25+ locations in Iowa, Kansas City, Missouri, and Omaha) after 60 days of employment.

*30hop Restaurant & Bar is an Equal Opportunity Employer