General Manager

Hendler Family Brewing Co.; Foxborough (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Tuition assistance

Vision insurance

Free case of our beer weekly

Job summary

Hendler Family Brewing Company has reopened its newly renovated taproom at Patriot Place and is seeking a dynamic General Manager to lead the hospitality team. The GM will drive guest experiences, coach staff, and ensure smooth daily operations aligned with company standards.

Reporting to the Director of Hospitality, the GM will plan events, manage budgets, and uphold a welcoming, inclusive culture while achieving location goals.

Qualifications

• High School Diploma or equivalent required; related degrees are a strong plus.
• TIPS and/or ServSafe & Crowd Manager Certified.
• Minimum 5+ years hospitality experience; minimum 2+ years of management experience.
• Brewery experience a plus; strong staff development capabilities.

Responsibilities

• Provide day-to-day leadership for all staff and business operations.
• Ensure responsive, exceptional guest satisfaction regularly.
• Communicate and embody the company vision, culture, and values within the restaurant.
• Plan and execute private and public events with hospitality, marketing and events teams.
• Grow and develop staff through timely feedback and development plans with coaching.
• Manage invoices and expenses in conjunction with the finance team for Patriot Place operations.
• Collaborate with HR to recruit, interview, hire, and train front of house staff.
• Set staffing levels and weekly schedules to balance service and costs.
• Perform other duties as assigned.

Skills

Leadership

Staff management

Customer service

Data-driven decisions

Cross-functional collaboration

Time management

Excel

Education

High school diploma

Associates or Bachelor's in business/hospitality

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

Job Title: General Manager

Location: Mass Appeal Draught House & Grille

Status: Full Time

Reports to: Director of Hospitality

Salary Range: $65k-$75k per year

Description/Expectations

Hendler Family Brewing Company has reopened its newly renovated taproom at Patriot Place, and we're gearing up for an exciting season of football, concerts and events. The refreshed space is bigger and better, built to give guests more room to relax, enjoy great beer, and dig into something delicious.

We've launched a full kitchen program — a menu built around elevated New England classics — to go alongside a 16 taps of high quality Jack's Abby, Night Shift, and Wormtown beers.

We need a dynamic hospitality professional to join our team as the General Manager.

Working under the direction of the Director of Hospitality, the GM leads by example and sets the tone and standards for excellence across the restaurant. With a passion for customer service, the successful candidate is constantly looking for ways to improve the guest experience at Patriot Place while ensuring the restaurant remains an inclusive, positive, and overall great place to work. The GM has a clear understanding of both company and location-specific goals and serves as a champion of these goals within the restaurant.

Essential Functions and Duties

• Provide day-to-day leadership for all staff and business operations
• Ensure responsive, exceptional guest satisfaction regularly
• Communicate and embody the company vision, culture, and values within the restaurant
• Work with hospitality, marketing and events team(s) to plan and execute private and public events
• Grow and develop staff through timely feedback and development plans. Provide performance-based coaching and feedback as needed.
• In conjunction with finance team, manage and approve all invoices and expenses related to Patriot Place operation
• Partner with HR to own recruiting, interviewing, hiring, and training front of house team members
• Set proper staffing levels and weekly scheduling to meet high service level standards while maintaining staffing costs at an appropriate level
• Other duties as assigned

Job Requirements

• High School Diploma or equivalent required; Certificate, Associates or Bachelors in business management or hospitality a strong plus
• TIPS and/or ServSafe & Crowd Manager Certified
• Minimum 5+ years hospitality experience required; minimum 2+ years of management experience required
• Brewery experience a plus
• Demonstrated experience in staff management through strong leadership and development
• Ability to develop cross-functional relationships and work collaboratively
• Ability to work nights, weekends, and holidays as needed; this is not a Monday - Friday, 9 - 5 role!
• Experience using data to make decisions is a strong plus
• Ability to work with timesheet, word processing, and excel programs

Physical Requirements

• Ability to lift at least 50 lb
• Ability to stand for extended periods of time
• Continuously reach, bend, lift, carry, stoop and wipe

Benefits

• Medical, Dental, Vision coverage
• Matching 401k after 9 months of employment
• Paid time off, Vacation, Sick time, Company holidays
• Training and industry related education available
• Membership in Master Brewers Association of America
• Free case of our beer weekly (must be 21 or older)