Restaurant Floor Supervisor – Guest Experience

Xanterra Travel Collection; Williams (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Gym & pool access

Free train tickets

Bearizona entry

Discounts at GCR & properties

Adventure of a lifetime

Job summary

Xanterra Parks & Resorts Grand Canyon Railway (GCR) is seeking a Restaurant Supervisor to lead the Food & Beverage team at the Grand Canyon Railway & Hotel. You will supervise floor operations, coordinate staffing, and uphold service standards to ensure memorable guest experiences.

Ideal candidates bring front-of-house leadership, at least 6 months in food service, and knowledge of sanitation programs.

Qualifications

• Experience in food service and front-of-house operations.
• At least 6 months of food service experience.
• Knowledge of local food sanitation programs.

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Enforce all F&B standards, policies and procedures.
• Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs.
• Comply with all state laws and company policies regarding alcohol.
• Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
• Support all FOH activities in Fred Harvey Restaurant and Spenser's Pub
• Ensure all guest/employee challenges and complaints are handled in a professional manner.
• Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
• Ensure staff members are in a presentable and complete uniform.
• Support participation in updating Attendance Record Sheets for all employees.
• Ensure Dining Room facilities are maintained and clean.
• Report all maintenance requests in a timely manner to the maintenance staff and notify other managers.
• Ensure all side work duties are assigned and completed.
• Administer disciplinary actions fairly and consistently working with Unit Manager, Service Managers, F&B Director or Hotel Operations Director.
• Conduct Service Briefings daily before shifts.
• Check to ensure all indoor and outdoor signage is correct and clean.
• Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
• Complete Accident Reports thoroughly and communicate with the Risk Manager in a timely manner.
• Knows proper evacuation procedures and execute in an efficient, timely manner.
• Other duties assigned.

Skills

Front of House Leadership

Guest Service Focus

Team Collaboration

Food & Beverage Service

Tools

Word

Excel

Job description

Xanterra Parks & Resorts Grand Canyon Railway (GCR) is seeking a Restaurant Supervisor to lead the Food & Beverage team at the Grand Canyon Railway & Hotel. You will supervise floor operations, coordinate staffing, and uphold service standards to ensure memorable guest experiences.

Ideal candidates bring front-of-house leadership, at least 6 months in food service, and knowledge of sanitation programs.