Restaurant Supervisor - Full Time

Xanterra Travel Collection; Williams (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Gym & pool access

Free train tickets

Bearizona entry

Discounts at GCR & properties

Adventure of a lifetime

Job summary

Xanterra Parks & Resorts Grand Canyon Railway (GCR) is seeking a Restaurant Supervisor to lead the Food & Beverage team at the Grand Canyon Railway & Hotel. You will supervise floor operations, coordinate staffing, and uphold service standards to ensure memorable guest experiences.

Ideal candidates bring front-of-house leadership, at least 6 months in food service, and knowledge of sanitation programs.

Qualifications

• Experience in food service and front-of-house operations.
• At least 6 months of food service experience.
• Knowledge of local food sanitation programs.

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Enforce all F&B standards, policies and procedures.
• Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs.
• Comply with all state laws and company policies regarding alcohol.
• Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
• Support all FOH activities in Fred Harvey Restaurant and Spenser's Pub
• Ensure all guest/employee challenges and complaints are handled in a professional manner.
• Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
• Ensure staff members are in a presentable and complete uniform.
• Support participation in updating Attendance Record Sheets for all employees.
• Ensure Dining Room facilities are maintained and clean.
• Report all maintenance requests in a timely manner to the maintenance staff and notify other managers.
• Ensure all side work duties are assigned and completed.
• Administer disciplinary actions fairly and consistently working with Unit Manager, Service Managers, F&B Director or Hotel Operations Director.
• Conduct Service Briefings daily before shifts.
• Check to ensure all indoor and outdoor signage is correct and clean.
• Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
• Complete Accident Reports thoroughly and communicate with the Risk Manager in a timely manner.
• Knows proper evacuation procedures and execute in an efficient, timely manner.
• Other duties assigned.

Skills

Front of House Leadership

Guest Service Focus

Team Collaboration

Food & Beverage Service

Tools

Word

Excel

Job description

Overview

Join our Food and Beverage team at the Grand Canyon Railway and Hotel!

Why Food and Beverage?

Ready to take the lead and make every guest experience unforgettable? Join our vibrant Food & Beverage team as our Restaurant Supervisor for the Grand Canyon Railway & Hotel! Lead a friendly, dynamic team, create memorable moments for guests, and be the face of our incredible dining experience. If you're a natural leader with a passion for hospitality and a knack for making people smile, we want YOU!

Job Summary

This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position will primarily be active floor supervision with some administrative duties.

The Details

Position Type: Full-Time

Wage: $20.25 an Hour

Life at the Grand Canyon Railway

• No employee housing available
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks

• Free gym and pool access
• Free train tickets
• Free entry to Bearizona
• Exclusive retail and dining discounts at GCR and other Xanterra properties
• The adventure of a lifetime!

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Effective enforcement of all Xanterra and GCR F&B standards, policies and procedures.
• Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs.
• Comply with all state laws and company policies regarding alcohol.
• Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
• Support all FOH activities in Fred Harvey Restaurant and Spenser's Pub
• Ensure all guest/employee challenges and complaints are handled in a professional manner.
• Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
• Ensure staff members are in a presentable and complete uniform.
• Support participation in updating Attendance Record Sheets for all employees.
• Ensure Dining Room facilities are maintained and clean.
• Report all maintenance requests in a timely manner to the maintenance staff and notify other managers.
• Ensure all side work duties are assigned and completed.
• Administer disciplinary actions fairly and consistently working with Unit Manager, Service
• Managers, F & B Director or Hotel Operations Director.
• Conduct Service Briefings daily before shifts.
• Check to ensure all indoor and outdoor signage is correct and clean.
• Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
• Complete Accident Reports thoroughly and communicate with the Risk Manager in a timely manner.
• Knows proper evacuation procedures and execute in an efficient, timely manner.
• Other duties assigned.

Qualifications

• Must be at least 18 years of age or older.
• Knowledge of food and beverage service usually acquired through at least 6 months previous experience in food service.
• Previous front of the house leadership experience.
• Knowledge of local food sanitation programs.
• Some knowledge of Word & Excel software

Physical Requirements

• While performing the duties of this job, the employee is:
• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

Xanterra Parks & Resorts Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."