Restaurant Floor Supervisor

Seaport Entertainment Management, LLC; New York (NY); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance

Generous paid time off

Free family meal

50% employee discount

Employee referral bonus program

Job summary

Seaport Entertainment Management, LLC is hiring a Front of House Supervisor in New York, NY. The ideal candidate will oversee the FOH team, ensuring efficient operations and exceptional service. This role requires a minimum of 3 years in a high-volume restaurant and 1 year in a management capacity.

Competitive compensation is offered, along with benefits like medical coverage and a generous PTO policy. Join a thriving team dedicated to excellence in dining experiences!

Qualifications

• Minimum of 3 years of experience in a high-volume restaurant.
• Minimum of 1 year in a supervisory or management role.
• Strong knowledge of food and beverage operations.

Responsibilities

• Oversee and manage the FOH team during service.
• Train and develop FOH staff.
• Collaborate with the kitchen team for food delivery.

Skills

Interpersonal skills

Problem-solving

Knowledge of food and beverage operations

Multitasking ability

Job description

About the Brand

Nestled along the waterfront in the Seaport, The Fulton draws inspiration from the storied history of the former Fulton Fish Market—a place that captured the chef’s heart back in 1986. The menu highlights the finest ingredients from the ocean and beyond, honoring tradition with a modern touch. With sweeping views of the Brooklyn Bridge and an inviting outdoor patio, The Fulton delivers a dining experience that feels both quintessentially in New York and refreshingly serene. As part of Seaport Entertainment Group, The Fulton also offers abundant opportunities for professional growth within a dynamic and evolving hospitality network—where talent is nurtured and careers can thrive within a culture of excellence.

About the Role

The Front of House (FOH) Supervisor is responsible for overseeing and managing the FOH team, ensuring smooth operations and delivering high-quality service to guests. They will provide leadership and guidance to FOH staff, while maintaining a focus on food quality, presentation, and guest satisfaction.

What You Will Do

• Oversee and manage the FOH team to ensure efficient and effective operations during service.
• Train, develop, and coach FOH team members to maintain high standards of service, professionalism, and guest engagement.
• Collaborate with the kitchen team to ensure timely delivery of food and optimal coordination between FOH and BOH.
• Maintain a thorough working knowledge of menu items, ingredients, allergens, and food presentation to assist guests and address any inquiries or concerns.
• Ensure that food quality, portion sizes, freshness, and presentation consistently meet the established standards.
• Maintain a clean, organized, and well‑stocked FOH area, adhering to food safety, health, and sanitation guidelines.
• Collaborate with the management team to implement and enforce company policies, procedures, and guidelines.
• Lead by example, consistently demonstrating professionalism, teamwork, and a positive attitude.
• Follow all company policies, procedures, and guidelines.
• Consistently report to scheduled shifts on time and ready to work in proper uniform.
• Operate ethically to protect the assets and image of the company.
• Perform other duties and responsibilities as per business need.

About You

• Minimum of 3 years of experience in a high‑volume, fast‑paced restaurant.
• Minimum of 1 year of experience in a supervisory or management role in a restaurant setting.
• Excellent interpersonal and communication skills to effectively lead and motivate a diverse team.
• Strong knowledge of food and beverage operations, including menu items, preparation methods, and presentation.
• Ability to think quickly, multitask, and problem‑solve in a fast‑paced environment.
• Ability to work collaboratively as part of a team and independently as needed.
• Ability to take direction and execute.
• Effective communication and interpersonal skills conducive to a productive teamwork environment.
• High standards for cleanliness of workspace and service areas.
• Ability to work in an ever‑changing environment.
• Strong work ethic and customer‑focused approach.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Must be passionate, entrepreneurial, and dedicated to success.

Physical Requirements

Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10–30 pounds on a regular basis and up to 50 pounds on an occasional basis. Ability to stand for long periods of time.

Compensation

Compensation range: $25.00 - $32.00 per hour.

Benefits

• Medical, dental & vision coverage.
• 401(k) with company match contributions.
• Life insurance coverage.
• Generous paid time off policy.
• Free family meal.
• 50% employee discount at our businesses.
• Robust employee referral bonus program.