Restaurant Floor Manager

Seaport Entertainment Management, LLC; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance

Generous PTO

Free family meal

50% employee discount

Referral bonus program

Job summary

The Fulton by Seaport Entertainment Group in New York City is seeking a Restaurant/Floor Manager to lead day-to-day dining operations, supervise the front-of-house team, and uphold exceptional guest service in a high-volume setting.

You will collaborate with the General Manager, manage staffing, scheduling, and training, and ensure compliance with safety and liquor regulations while maintaining a guest-centric, polished operation.

Qualifications

• Two years’ experience in a fine dining, high-volume setting.
• Strong guest service standards.
• Excellent organization and multitasking with attention to detail.
• Proficient with POS and computer literacy; able to learn programs.
• Excellent interpersonal and leadership abilities; inclusive culture advocate.
• Professional demeanor and polished appearance.
• Able to work flexible schedules including days/evenings/weekends/holidays.
• Entrepreneurial, passionate, and customer-focused.

Responsibilities

• Oversee day-to-day dining operations in collaboration with the Assistant General Manager.
• Supervise front-of-house staff; establish positive working relationships.
• Recruit, hire, supervise, schedule, and train hourly employees.
• Monitor liquor regulations and ensure compliance.
• Maintain staff schedules and assign duties; coordinate with kitchen.
• Ensure guest service excellence and respond to complaints to win back guests.
• Review inventory and financial data to improve cost efficiency.
• Schedule and receive deliveries, manage food/beverage ordering and usage.

Skills

Guest service

Team leadership

Recruiting & training

POS experience

Interpersonal skills

Adaptability

Work ethic

Flexible scheduling

Tools

POS systems

Job description

ABOUT THE BRAND

Nestled along the waterfront in the Seaport, The Fulton draws inspiration from the storied history of the former Fulton Fish Market—a place that captured the chef’s heart back in 1986. The menu highlights the finest ingredients from the ocean and beyond, honoring tradition with a modern touch. With sweeping views of the Brooklyn Bridge and an inviting outdoor patio, The Fulton delivers a dining experience that feels both quintessentially in New York and refreshingly serene. As part of Seaport Entertainment Group, The Fulton also offers abundant opportunities for professional growth within a dynamic and evolving hospitality network—where talent is nurtured and careers can thrive within a culture of excellence.

ABOUT THE ROLE

Seaport Entertainment is looking for a Restaurant/Floor Manager to be based in The Fulton. Reporting directly to the General Manager, this role is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests. Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant.

WHAT YOU WILL DO

Supporting the Assistant General Manager and Assistant General Manager in running the daily operations of the restaurant

• Supervise line level staff, establishing positive working relationships.
• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.
• Monitor employee and guests’ activities to ensure liquor regulations are followed.
• Establish standards for personnel performance and guests’ service.
• Maintain front-of-house staff schedule and assign duties.
• Partner with the kitchen staff to ensure proper food presentation and timely preparation.
• Ensure positive guest service in all areas.
• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Maintain and keep record of food and equipment inventories.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Keep records required by government agencies regarding sanitation or food subsidies.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
• Knowledge and ability to follow all DOH and safety guidelines.
• Follow all company policies, procedures, and guidelines.
• Perform all other tasks as duties as assigned and/or per business need.

ABOUT YOU

• A minimum of two years’ experience in a fine dining, high volume setting
• Strong experience in upholding guest service standards
• Organization and multi-tasking skills with attention to detail
• POS and computer literate with the ability to learn and adapt to using all programs.
• Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience.
• Professional demeanor, polished appearance with the ability to exceed guest's expectations.
• Ability to work in an ever-changing environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach
• Must be passionate, entrepreneurial, and dedicated to success.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Ability to lift and carry items weighing 50 pounds on a regular basis.
• Ability to stand for prolong periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.
• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.

COMPENSATION

$70k – $80k

OUR BENEFITS

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well‑being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

ELEVATING HOW WE WORK.

Seaport Entertainment Group is a premier entertainment & hospitality company formed to own, operate and develop a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled experiences through a combination of restaurant, entertainment, sports, retail and hospitality offerings integrated into one‑of‑a‑kind real estate that redefines entertainment and hospitality. Our assets include the Seaport neighborhood in Lower Manhattan, the Las Vegas Aviators® Triple‑A Minor League Baseball team and Las Vegas Ballpark, an ownership stake in Jean‑Georges Restaurants.