Restaurant Floor Manager – Eataly Soho

Eataly; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Eataly is seeking a Restaurant Manager to assist the Restaurant Food and Beverage Manager in the day-to-day operations of Eataly’s full-service restaurants in New York. You will oversee front-of-house staff and uphold service standards while supporting hiring, training and performance management.

Applicants should be available to work onsite with a flexible schedule, and possess strong communication and leadership skills. Knowledge of Italian cuisine and beverages is highly valued.

Qualifications

• 2+ years of experience leading or managing a front-of-house team.
• Understanding of steps of service.
• Outstanding communication, leadership and problem-solving skills.
• Bachelor’s or Associate degree in Restaurant Management or Hospitality preferred.
• Knowledge of Italian cuisine and beverages preferred.

Responsibilities

• Supports the Restaurant Food and Beverage Manager with hiring, assigning, training, evaluating and terminating employees
• Documents, investigates, escalates and resolves incidents involving employees and guests
• Ensures service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Estimates front-of-house needs and supervises intake orders to ensure specifications
• Reviews financial information such as sales, inventory and costs to monitor budget
• Meets with dining room and bar personnel to plan restaurant activities and events
• Performs other duties as required or assigned

Skills

Front-of-house leadership

Communication skills

Problem-solving

Steps of service

Education

Bachelor’s or Associate degree in Restaurant Management or Hospitality

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Restaurant Manager assists the Restaurant Food and Beverage Manager in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant Food and Beverage Manager and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks.

• Supports the Restaurant Food and Beverage Manager with hiring, assigning, training, evaluating and terminating employees
• Documents, investigates, escalates and resolves all employee and guests incidents
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications
• Reviews financial information such as sales, inventory and costs to monitor budget
• Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
• Performs other duties as required or assigned

Qualifications

• 2+ years of experiencing leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Outstanding communication, leadership and problem-solving skills
• Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage highly preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Compensation: The annual compensation for this position is $70,000 – $80,000