Restaurant Floor Manager

Ugo; California (MO); On-site; USD 42,000 - 70,000; Full time

Job summary

Ugo is seeking a Front of House Manager to lead daily restaurant operations, train staff, deliver exceptional guest experiences, and manage budgets. You will work closely with Kitchen and remote Cafe Managers to ensure consistent service quality and adherence to policies.

The ideal candidate will have 2+ years in restaurant or bar management, strong customer service skills, attention to detail, and the ability to multi-task in a fast-paced setting.

Qualifications

• 2+ years of experience in Restaurant/Bar management or a related leadership role.
• Demonstrated exceptional customer service and guest relations.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proven ability to lead and develop team members and deliver results.

Responsibilities

• Lead and participate in front-of-house operations, ensuring quality service and responsiveness to guests.
• Train, evaluate and develop Front of House staff; support Kitchen and Cafe Managers.
• Handle administrative duties including payroll, inventory, and cash handling; communicate changes to team.
• Drive sales, manage budgets, maintain cleanliness, sanitation, and safety standards.
• Execute marketing strategies and uphold company policies across the restaurant.

Skills

Restaurant/Bar management

Customer service

Team leadership

Attention to detail

Multi-tasking

People development

Communication

Adaptability

Job description

Job Description

The Front of House Manager leads the successful day-to-day operations of the restaurant. He/she trains and develops staff members, provides exceptional customer service, and maintains budgets set by the ownership.

Front of House Manager works as a team with Kitchen Manager and remote Cafe Managers. Front of House Manager expected to follow and ensure all staff follows the operational guidelines that will be given to you and to evaluate other tasks that need to be completed, and assist others with those tasks.

In addition to following policies and procedures, principal responsibilities include, but are not limited to:

• Floor Leadership : Front of the House Manager is responsible for leading and participating in the operations of the serving staff by example and direction. It is the Front of House Manager's responsibility to maintain quality service within the establishment and respond to the needs of the clientele and employees and to take an active role on the floor.
• Team Development: Training, evaluating and developing Front of House staff.
• Management : interviewing, and hiring new staff. Participating in personnel decisions regarding the restaurant team, including promotions and terminations. Front of House Manager in performing administrative duties including payroll, inventory, proper cash handling, etc. Successfully communicating company changes and focus to the team.
• Other Responsibilities: Building sales and managing the restaurant budget. Maintaining a clean restaurant with excellent quality food and customer service. Maintaining cleaning and sanitation standards within the restaurant. Execution of marketing strategies. Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations.

The ideal candidate will:

• Be able to develop positive working relationships with all restaurant personnel
• Speak clearly and listen attentively to guests and employees
• Be able to adapt and succeed in a fast paced environment
• +2 years experience in the Restaurant/Bar Management
• Possess exceptional customer service skills
• An eye for detail and the ability to multi-task
• Be able to lead and develop people

Company Description

We are fast growing company with a lot of growth opportunities. Looking for hard working people.