Restaurant Experience Programs Lead

YUM; Irvine (CA); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite gym

Onsite dining center

Onsite childcare

Vacation & holidays

Job summary

Taco Bell is hiring a Restaurant Experience Lead - Sr. Analyst to drive Team Member engagement and recognition programs across operations. You’ll lead cross-functional initiatives, manage vendor partnerships, and scale experiences for Restaurant teams and guests.

Ideal candidates have 5+ years in project or program management within hospitality or restaurant ops, plus a creative, collaborative mindset. Hybrid schedule and onsite amenities support work-life balance in California.

Qualifications

• BA/BS in Business, Marketing, Communications, Hospitality, or a related field preferred.
• 5+ years of experience in project management, program management, customer experience, client success, account management, restaurant operations, or a related field.
• Proven ability to lead cross-functional initiatives from concept through execution.
• Creative mindset with the ability to think outside the box and bring new ideas to life.

Responsibilities

• Execute Team Member engagement and recognition programs by managing campaign deployment, communications, cross-functional coordination, and day-to-day program operations.
• Support the execution and continuous improvement of Taco Bell Service Initiatives by coordinating training materials, operational resources, and systemwide rollout.
• Manage vendor operations for the Taco Bell Uniform Program and Live Más Café, including onboarding, implementation, sample approvals, inventory management, production, new uniform launches, website updates, and system communications.
• Support the creative development of Experience Videos by coordinating content, operational priorities and cross-functional inputs to ensure engaging and impactful training for restaurant teams.
• Coordinate vendor communications, sample reviews, production timelines, and collection launches with cross-functional partners for Bell Collective merchandise.
• Support the execution of the Taco Bell Brand Programs through vendor management, merchandise production, budgeting, and logistics.
• Confidently present recommendations & program details to Senior Leadership, Franchisees, and Above Restaurant field teams with clarity and ease
• Partner closely with communications to define operational readiness of RX programs, translating details into clear execution expectations for restaurant leaders and actionable messaging and resources for Team Members

Skills

Project management

Program management

Customer experience

Account management

Restaurant operations

Cross-functional collaboration

Education

BA/BS in Business, Marketing, Communications, Hospitality, or a related field

Job description

Taco Bell is hiring a Restaurant Experience Lead - Sr. Analyst to drive Team Member engagement and recognition programs across operations. You’ll lead cross-functional initiatives, manage vendor partnerships, and scale experiences for Restaurant teams and guests.

Ideal candidates have 5+ years in project or program management within hospitality or restaurant ops, plus a creative, collaborative mindset. Hybrid schedule and onsite amenities support work-life balance in California.