Restaurant Experience Lead

YUM; Irvine (CA); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite gym

Onsite dining center

Onsite childcare

Vacation & holidays

Job summary

Taco Bell is hiring a Restaurant Experience Lead - Sr. Analyst to drive Team Member engagement and recognition programs across operations. You’ll lead cross-functional initiatives, manage vendor partnerships, and scale experiences for Restaurant teams and guests.

Ideal candidates have 5+ years in project or program management within hospitality or restaurant ops, plus a creative, collaborative mindset. Hybrid schedule and onsite amenities support work-life balance in California.

Qualifications

• BA/BS in Business, Marketing, Communications, Hospitality, or a related field preferred.
• 5+ years of experience in project management, program management, customer experience, client success, account management, restaurant operations, or a related field.
• Proven ability to lead cross-functional initiatives from concept through execution.
• Creative mindset with the ability to think outside the box and bring new ideas to life.

Responsibilities

• Execute Team Member engagement and recognition programs by managing campaign deployment, communications, cross-functional coordination, and day-to-day program operations.
• Support the execution and continuous improvement of Taco Bell Service Initiatives by coordinating training materials, operational resources, and systemwide rollout.
• Manage vendor operations for the Taco Bell Uniform Program and Live Más Café, including onboarding, implementation, sample approvals, inventory management, production, new uniform launches, website updates, and system communications.
• Support the creative development of Experience Videos by coordinating content, operational priorities and cross-functional inputs to ensure engaging and impactful training for restaurant teams.
• Coordinate vendor communications, sample reviews, production timelines, and collection launches with cross-functional partners for Bell Collective merchandise.
• Support the execution of the Taco Bell Brand Programs through vendor management, merchandise production, budgeting, and logistics.
• Confidently present recommendations & program details to Senior Leadership, Franchisees, and Above Restaurant field teams with clarity and ease
• Partner closely with communications to define operational readiness of RX programs, translating details into clear execution expectations for restaurant leaders and actionable messaging and resources for Team Members

Skills

Project management

Program management

Customer experience

Account management

Restaurant operations

Cross-functional collaboration

Education

BA/BS in Business, Marketing, Communications, Hospitality, or a related field

Job description

We believe everyone deserves the right to Live Más – and we're constantly inspired by the creativity it takes to get there.

Hybrid

Who is Taco Bell?

• Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.
• Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high-quality, sustainable ingredients to elevating restaurant technology in ways that haven’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industryboundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

• At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job:

The Restaurant Experience Lead - Sr. Analyst, is responsible for executing key Team Member experience programs that support restaurant operations, engagement, and recognition across Taco Bell. This role drives impact by leading cross-functional execution, managing vendor partnerships, and delivering programs that enhance the Team Member and Guest experience. You'll have the opportunity to lead high visibility initiatives, collaborate across the business, and bring new restaurant experiences to life at scale. The Restaurant Experience Program Lead will report to the Sr Manager, Restaurant Integration & Standards.

The Day-to-Day:

• Execute Team Member engagement and recognition programs by managing campaign deployment, communications, cross-functional coordination, and day-to-day program operations.
• Support the execution and continuous improvement of Taco Bell Service Initiatives by coordinating training materials, operational resources, and systemwide rollout.
• Manage vendor operations for the Taco Bell Uniform Program and Live Más Café, including onboarding, implementation, sample approvals, inventory management, production, new uniform launches, website updates, and system communications.
• Support the creative development of Experience Videos by coordinating content, operational priorities and cross-functional inputs to ensure engaging and impactful training for restaurant teams.
• Coordinate vendor communications, sample reviews, production timelines, and collection launches with cross-functional partners for Bell Collective merchandise.
• Support the execution of the Taco Bell Brand Programs through vendor management, merchandise production, budgeting, and logistics.
• Confidently present recommendations & program details to Senior Leadership, Franchisees, and Above Restaurant field teams with clarity and ease
• Partner closely with communications to define operational readiness of RX programs, translating details into clear execution expectations for restaurant leaders and actionable messaging and resources for Team Members

Is this you?

• BA/BS in Business, Marketing, Communications, Hospitality, or a related field preferred
• 5+ years of experience in project management, program management, customer experience, client success, account management, restaurant operations, or a related field.
• Proven ability to lead cross-functional initiatives from concept through execution
• Creative mindset with the ability to think outside the box and bring new ideas to life
• Strong project management, organizational, communication and writing skills
• Restaurant, hospitality, or guest experience background is a plus
• Excellent interpersonal skills, team player, intellectually curious.
• Flexibility to evolve as business needs change in a fast-paced environment

Work-Hard, Play-Hard:

• Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, and carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution fromYum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Salary Range: $98,400- $115,800 annually + overtime eligibility + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special need.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees here.

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