Guest Experience Recovery Programs Lead

Taco Bell; Irvine (CA); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite childcare

Onsite dining center

Onsite gym

Vacation time

Parental leave

Job summary

Taco Bell is seeking a senior role within the Guest Experience team to own in-restaurant guest recovery programs and tools. You will collaborate with Digital, Technology, and cross-functional partners to ensure restaurants have systems and support to recover guest issues while delivering exceptional experiences.

The role focuses on evolving the in-restaurant recovery ecosystem, improving tools and programs, and proposing proactive initiatives to enhance guest moments before issues arise.

Qualifications

• BA/BS in Business, Marketing, Communications, Hospitality, or related field.
• 5+ years of experience in project management, program management, customer experience, client success, account management, restaurant operations, or related field.
• Proven ability to lead cross-functional initiatives from concept through execution.

Responsibilities

• Lead in-restaurant guest experience/recovery programs and tools; manage Taco Tabs and related concepts.
• Drive recovery systems and cross-functional initiatives; pilot new solutions to strengthen recovery and guest experience.
• Manage guest feedback and actioning programs; develop initiatives that promote a guest-first mindset.

Skills

Project management

Cross-functional leadership

Customer experience

Communication skills

Restaurant operations

Education

BA/BS in Business or related field

Job description

Taco Bell is seeking a senior role within the Guest Experience team to own in-restaurant guest recovery programs and tools. You will collaborate with Digital, Technology, and cross-functional partners to ensure restaurants have systems and support to recover guest issues while delivering exceptional experiences.

The role focuses on evolving the in-restaurant recovery ecosystem, improving tools and programs, and proposing proactive initiatives to enhance guest moments before issues arise.