Restaurant Experience Leader — Guest & Team Growth

RiseMe; Rogers (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Coury Hospitality in Rogers, AR is seeking a Restaurant Manager to set and achieve top standards in guest and team experiences and drive financial results. The role oversees training, safety, and service quality for a busy location.

The position requires supervisory experience in high-volume environments, strong customer service and English language proficiency, and a deep understanding of menus, service procedures, and POS operations.

Qualifications

• Hotel Food and Beverage experience strongly preferred.
• Supervisory experience in high-volume environment required.
• Experience with service procedures, menus, dining room floor plan and register operation.
• Experience with high quality customer service.
• Strong communication skills with guests, colleagues and supervisors.
• Reading, writing and oral proficiency in English language.

Responsibilities

• Maintains P&L authority over assigned location.
• Manages the reservation system, flow of service, scheduling, schedule adjustments, and attendance notices.
• Facilitates team briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information.
• Identifies talent both internally and externally. Interviews, hires and on-boards new curators, with the intention of finding future leaders.
• Monitors the work performance of curators.
• Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation.
• Promotes excellent guest service and handles guest concerns in a prompt and professional manner.
• Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes.
• Participates in daily safety and cleanliness inspections. Assigns cleaning tasks to Associates during slow periods. Reports all maintenance requests in a timely manner.
• Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security standards are emphasized and adhered to, and that Associates are trained in appropriate responses to unsafe situations.
• Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability.
• Assists with marketing and promotional programs to build restaurant sales.
• Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience.
• Approves payroll hours on a daily and weekly basis for all restaurant personnel.
• Maintains a positive working relationship with Kitchen curators.

Skills

Hotel F&B experience

Supervisory experience

Customer service

Communication skills

English proficiency

Analytical skills

Job description

Coury Hospitality in Rogers, AR is seeking a Restaurant Manager to set and achieve top standards in guest and team experiences and drive financial results. The role oversees training, safety, and service quality for a busy location.

The position requires supervisory experience in high-volume environments, strong customer service and English language proficiency, and a deep understanding of menus, service procedures, and POS operations.