Restaurant Manager: Guest Experience & Team Leadership

Socket.dev; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Training and development opportunities

Job summary

Concord Hospitality is looking for a dynamic Restaurant Manager to lead the food and beverage team, ensuring exceptional guest experiences while achieving operational and financial goals.

This role involves maintaining standards of quality, consistency, and service excellence. Responsibilities include staff training, performance monitoring, and financial planning.

Join us to inspire greatness in your team and create a fun, engaging work environment where every associate is valued.

Qualifications

• Experience in restaurant management, hospitality, or food and beverage operations.
• Strong leadership, communication, and organizational skills.
• Commitment to guest satisfaction and team development.

Responsibilities

• Deliver friendly, professional service and maintain high standards.
• Ensure meals are served promptly and with proper presentation.
• Train and mentor staff on service sequence and product knowledge.
• Lead daily service briefings and ongoing staff development.
• Monitor restaurant performance with coaching and feedback.
• Collaborate with the Chef on food production and presentation.
• Oversee beverage selection, pricing, and procurement.
• Assist in financial planning and achieving sales goals.
• Execute marketing initiatives and enhance guest experience.
• Maintain labor management and cost controls.

Skills

Leadership skills

Communication skills

Organizational skills

Guest satisfaction focus

Job description

Concord Hospitality is looking for a dynamic Restaurant Manager to lead the food and beverage team, ensuring exceptional guest experiences while achieving operational and financial goals.

This role involves maintaining standards of quality, consistency, and service excellence. Responsibilities include staff training, performance monitoring, and financial planning.

Join us to inspire greatness in your team and create a fun, engaging work environment where every associate is valued.