Restaurant/Dining Room Supervisor (Glenaire)

Kintura; Cary (NC); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

PTO eligibility

Medical/dental/vision insurance

Disability and life insurance

Flexible Spending Account

401k plan eligibility

Wellness Center access

Résumé du poste

Glenaire is seeking a Restaurant/Dining Room Supervisor to oversee daily dining operations across multiple venues, delivering hospitality-driven experiences for residents and guests.

The role emphasizes relational leadership, staff development, and maintaining high standards of service, sanitation, and guest satisfaction in a Continuing Care Retirement Community setting.

Qualifications

• Previous supervisory or leadership experience.
• Availability to work weekends.
• Strong interpersonal, communication and leadership skills.
• Demonstrated commitment to customer service and hospitality excellence.

Responsabilités

• Oversee dining services operations in 5 dining venues.
• Manage, coach and lead a team of 40+ employees.
• Partner with culinary leadership to ensure high-quality food and service delivery.
• Maintain compliance with sanitation, safety, and infection control standards.
• Coordinate staffing, scheduling, and workflow for efficient service execution.
• Greet residents and guests warmly and foster a sense of belonging.
• Address concerns promptly and turn service issues into positive experiences.
• Maintain a visible presence in the dining room to engage with residents and guests.

Connaissances

Leadership experience

Interpersonal communication

Weekend availability

Customer service excellence

Hospitality mindset

Description du poste

The Restaurant/Dining Room Supervisor

leads daily dining operations while creating a warm, welcoming and hospitality-driven environmente for residents, guests, and team members. This role is responsible for delivering exceptional dining experiences through relationship building, service excellence and team leadership.

The Supervisor ensures that every interaction reflects dignity, respect, and personalized care, supporting the organization's mission to enrich lives and build meaningful connections.

Responsibilities

Operational leadership

• Oversees dining services operations in 5 different dining venues
• Manage, coach and lead a team of 40+ employees
• Partner with culinary leadership to ensure high-quality food and service delivery
• Maintain compliance with sanitation, safety, and infection control standards
• Coordinate staffing, scheduling, and workflow for efficient service execution

Hospitality and Customer Experience

• Greet residents and guests warmly and foster a sense of belonging
• Anticipate needs and exceed expectations through proactive service
• Ensure all residents are treated with respect, dignity, and individualized attention
• Address concerns promptly and turn service issues into positive experiences
• Maintain a visible presence in the dining room to engage with residents and guests

Relational Leadership and Team Development

• Lead with empathy, approachability and emotional intelligence
• Foster a culture of teamwork, accountability, and mutual respect
• Coach employees through real-time feedback, recognition and mentoring
• Support employee growth through training, development and performance reviews
• Promote a positive and engaging work environment to improve retention

Communication and Collaboration

• Maintain open, consistent communication with staff, residents and leadership
• Collaborate with other departments to ensure seamless resident experiences
• Actively listen and respond thoughtfully to feedback and concerns
• Clearly communicate expectations, standards and goals to the team

Service Recovery and Problem Solving

• Resolve customer concerns in a friendly, calm and solution-oriented manner
• Take ownership of service challenges to ensure timely resolution
• Identify trends in feedback and implement improvements
• Encourage team members to take initiative in enhancing service quality

Team Culture and Engagement

• Model a **Hospitality First** mindset in all interactions
• Reinforce the organization's mission, values and service standards
• Recognize and celebrate team contributions and successes
• Encourage collaboration and support across all roles

Qualifications

Required

• Previous supervisory or leadership experience
• Availability to work weekends
• Strong interpersonal, communication and leadership skills
• Demonstrated commitment to customer service and hospitality excellence

Preferred

• Experience in healthcare, senior living or hospitality environments
• Training in guest service, conflict resolution or leadership development

Core Competencies

• Hospitality Mindset- Creates memorable, positive experiences
• Relationship Building- Establishes trust and connection with residents and staff
• Customer Service Excellence- Consistently exceeds expectations
• Empathy & Compassion- Understand and responds to individual needs
• Leadership& Coaching- Develops and supports team success
• Communication- Clear, respectful and effective
• Accountability- Takes ownership and drives results

Why Us?

Glenaire, is a Continuing Care Retirement Community (CCRC) with a mission "to honor God by enriching the lives and touching the hearts of those we serve." Our core values are put to good use serving our residents and our fellow teammates. We are looking for individuals with a strong skillset combined with a heart for service. If you have enthusiasm to provide exceptional care while building relationships, this is the place for you!

What's for You as aRestaurant/Dining Room Supervisor?

• PTO eligibility
• Excellent medical/dental/vision insurance at a low cost for you and your family
• Disability and life insurance
• Flexible Spending Account
• Retirement Plan (401k) eligibility
• Access to the Wellness Center and free wellness programs
• Robust Employee Assistance Program
• Referral program
• Faith-based and mission-driven
• A true team spirit and belief in making a difference together!