Restaurant Crew Lead

Hawaiian Bros Inc.; Austin, Northern (TX, KY); On-site; USD 38,000 - 46,000; Full time

Job summary

Hawaiian Bros Inc. in Austin, TX is seeking a Lead to supervise crew during shifts, ensuring great quality, service and cleanliness for guests.

You will plan each shift, monitor performance, enforce safety and food safety standards, train teammates, and coordinate with the next shift lead to keep operations running smoothly while delivering legendary guest service.

Qualifications

• Leads shift to maintain Hawaiian Bros standards in quality, service and cleanliness.
• Communicates with the next shift leader to prep for handoff.
• Maintains safety, security and profitability goals.
• Trains and delegates tasks to team members.
• Becomes subject matter expert for all restaurant areas.
• Ensures proper setup and breakdown of dining room, restrooms, kitchen and prep areas.
• Owns open, mid or close routines for the next shift.
• Exemplifies legendary guest service for the whole team.

Responsibilities

• Lead Production or Assembly and ensure quality standards.
• Manage internal communication across the team.
• Oversee inventory management and organization.
• Maintain daily cleanliness and maintenance.
• Ensure food safety and proper food handling.
• Deliver exceptional customer service.
• Monitor safety and security measures.
• Handle scheduling deviations.
• Provide training and guidance to team members.
• Delegate tasks to ensure guest expectations are exceeded.

Skills

Leadership

Team coordination

Guest service

Communication

Food safety

Training

Job description

A Lead provides leadership to crew and other leads during a shift to ensure great quality, service and cleanliness to customers. Leads perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting Hawaiian Bros standards, monitoring safety, security, and profitability, and communicating with the next leader to help prepare him/her to run a great shift

Key Accountabilities

Manage these areas every shift:

• Lead Production or Assembly
• Internal Communication
• Inventory Management and organization
• Daily Maintenance / Cleanliness
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling Deviations
• Training
• Delegate responsibilities to team and ensure they are exceeding guest expectations
• Ensures all our product is stocked & stored
• Becomes a subject matter expert in each area of the restaurant
• Maintains cleanliness and organization throughout the restaurant
• Ensure proper set up and breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
• Owns open, mid or close routines for the next shift
• Makes sure all food meets company food safety regulations and is super-delicious
• Recognizes a job well-done and lives the Hawaiian Bros culture
• Exemplifies legendary guest service for the whole team

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