Team Leader

Ontario Trillium Foundation; Oak Lawn (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Meals

Competitive Pay

Flexible Schedule

Paid Vacation

Health Insurance

401k Plan with Company Match

Job summary

Ontario Trillium Foundation seeks a Shift Leader in Oak Lawn, Illinois. The role involves leading a team to ensure exceptional product quality and customer service while managing sales and costs. Key responsibilities include training crew members, executing operational procedures, and ensuring customer satisfaction. Benefits include employee meals, competitive pay, flexible schedules, paid vacation, health insurance, and a 401k plan with company match.

Responsibilities

• Lead crew members on shifts, including assigning tasks, providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Execute all security procedures.
• Hold the customer as the most important priority at all times.
• Make customers really happy; resolve customer complaints/issues.
• Empowers crew members to make sure all customers leave happy.
• Communicate customer feedback to management.
• Educate customers on products offered.
• Complete all required training.
• Adhere to all uniform and grooming standards.
• Take accountability for understanding all in store marketing promotions.
• Execute new product rollouts including selling to customers and product execution.
• Utilize cash control procedures.
• Assist in training of new crew members.
• Lead crew members to open, transition and close shifts.
• Manage and organize the line and delegate duties to crew members.
• Work the line as needed.
• Uphold standards for product quality.

Job description

Benefits

• Employee Meals
• Competitive Pay
• Flexible Schedule
• Paid Vacation
• Health Insurance
• 401k Plan with Company Match

Job Summary

Leads a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard DIY operating policies and procedures.

Essential Responsibilities

• Lead crew members on shifts, including assigning tasks, providing feedback and training
• Know and support appropriate personnel policies, labor laws and safety procedures
• Execute all security procedures
• Hold the customer as the most important priority at all times
• Make customers really happy; resolve customer complaints/issues
• Empowers crew members to make sure all customers leave happy
• Communicate customer feedback to management
• Educate customers on products offered
• Complete all required training
• Adhere to all uniform and grooming standards
• Take accountability for understanding all in store marketing promotions
• Execute new product rollouts including selling to customers and product execution
• Utilize cash control procedures
• Assist in training of new crew members
• Lead crew members to open, transition and close shifts
• Manage and organize the line and delegate duties to crew members
• Work the line as needed
• Uphold standards for product quality