Restaurant & Banquet Supervisor: Lead Events

Harrison Group Resort Hotels & Restaurants; Virginia Beach (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Harrison Group operates a network of hotels and restaurants, including Virginia Beach properties, and seeks a Restaurant Supervisor to oversee daily dining operations and manage banquets. You will coordinate front- and back-of-house activities, train staff, and ensure seamless service for restaurant guests and event attendees.

Ideal candidates have a high school diploma, prior restaurant management experience, and completion of a corporate training program.

Qualifications

• High school diploma or equivalent required.
• Previous restaurant management experience required.
• Successful completion of corporate training program required.

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor.
• Ensure prompt and courteous service throughout the dining experience.
• Address customer inquiries, concerns, and special requests promptly and professionally.
• Monitor guest satisfaction and take corrective actions when necessary.
• Supervise and motivate front-of-house staff, including servers, hosts/hostesses, and bartenders.
• Provide training and mentorship to new team members.
• Assist with managing staff scheduling, ensuring adequate coverage during peak hours.
• Collaborate with kitchen and bar staff to ensure coordination between the front and back of the house.
• Monitor inventory levels for front-of-house supplies and report replenishment needs.
• Ensure compliance with health and safety regulations.
• Conduct regular inspections of dining areas and service stations to maintain cleanliness and order.
• Handle guest feedback and complaints effectively, striving for resolution and guest satisfaction.
• Lead the planning, setup, and execution of property banquets and special events.
• Work closely with clients to understand their banquet requirements, including menu preferences, seating arrangements, and special requests.
• Coordinate with kitchen and service teams to ensure smooth food and beverage service during events.
• Oversee banquet setup, ensuring that tables, décor, and overall aesthetics meet the event's requirements.
• Supervise banquet staff, including servers and event coordinators, ensuring adherence to event timelines and service quality.
• Conduct post-event evaluations and address any guest concerns.
• Monitor inventory and prepare for upcoming events by ordering necessary banquet supplies, such as linens, tableware, and decorations.
• Ensure banquet events comply with health and safety regulations and meet company quality standards.
• Promote special promotions, events, and loyalty programs to enhance both restaurant and banquet guest experiences.
• Build rapport with regular customers and banquet clients, ensuring a personalized experience.
• Performs other duties as assigned.

Skills

Supervisory skills

Customer service

Event/Banquet management

Multitasking

Time management

Organizational skills

Food safety knowledge

MS Office proficiency

Restaurant management experience

Education

High school diploma or equivalent

Corporate training program completed

Job description

The Harrison Group operates a network of hotels and restaurants, including Virginia Beach properties, and seeks a Restaurant Supervisor to oversee daily dining operations and manage banquets. You will coordinate front- and back-of-house activities, train staff, and ensure seamless service for restaurant guests and event attendees.

Ideal candidates have a high school diploma, prior restaurant management experience, and completion of a corporate training program.