Guest Experience Host — Reservations & Welcome (401k)

harrison-group; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k

Paid time off

Health insurance

Life insurance

Dental insurance

Vision insurance

Job summary

The Harrison Group in Ocean City, MD, invites applications for a Host/Hostess at our Virginia Beach venue. You will warmly welcome guests, manage reservations, communicate wait times, and guide guests to seating while maintaining a clean reception area.

Ideal candidates have prior customer-service experience, strong communication and organizational skills, and the ability to work flexible shifts. A HS diploma is required; hospitality certification is a plus.

Qualifications

• Previous experience as a host/hostess preferred.
• Must complete restaurant training course.
• Excellent customer-service and communication skills required.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress's name.
• Greet customers upon their departure.
• Coordinate with wait staff about seating options.
• Maintain a clean reception area.
• Cater to guests needing extra attention.
• Answer incoming calls and address queries.
• Assist wait staff as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Restaurant etiquette

Reservations management

Organizational skills

Shift adaptability

Physical stamina

Health & safety

Education

High school diploma

Hospitality certification

Job description

The Harrison Group in Ocean City, MD, invites applications for a Host/Hostess at our Virginia Beach venue. You will warmly welcome guests, manage reservations, communicate wait times, and guide guests to seating while maintaining a clean reception area.

Ideal candidates have prior customer-service experience, strong communication and organizational skills, and the ability to work flexible shifts. A HS diploma is required; hospitality certification is a plus.