Restaurant Assistant Manager: Training, Team Lead & Service

Southern Multifoods Inc; Fairfield (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Southern Multifoods Inc. franchisee of Taco Bell is seeking a restaurant management professional to assist with operations and ensure efficiency and quality across all processes.

The role emphasizes supervision of staff, cash handling, scheduling, inventory control, and adherence to quality, service, and hospitality guidelines. The position involves managing daily restaurant activities, assisting in hiring and training, and generating reports for home office oversight.

Qualifications

• High school diploma or GED preferred.
• Must be clean, neat and well groomed.
• Must have good interpersonal communication skills to work with customers and employees.
• Must have basic understanding of fast food operations, production procedures and deployment procedures.
• Must have ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness and Hospitality guidelines.
• Must understand basic principals of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
• Must be able to follow verbal and written instructions.
• Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
• Must have good vision to observe store dynamics and to operate kitchen equipment safely.
• Must be honest.
• Must be assertive and aggressive, but well mannered.
• Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
• Must be able to work as a team member and to perform job duties with a minimum of disruption to customers or fellow employees.
• Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
• Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
• Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.

Responsibilities

• Ensure customer satisfaction by providing quick, efficient service and quality products.
• Provide excellence in quality, service and cleanliness.
• Create and maintain a positive and cooperative atmosphere among employees and customers.
• Maintain knowledge and operation of all equipment.
• Assists with management of all operations within the restaurant.
• Assists in the hiring, training, and review of employee performance.
• Performs accounting responsibilities and prepares reports for submission to the home office.
• Administers the ACT program.
• Quickly prepares customers' orders according to specifications and with the highest possible quality.
• Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
• Prioritizes work load, always serving customers first, then maintaining dining room, then maintaining work area.
• Operates all kitchen equipment.
• Acknowledges and speaks to customers when possible in a friendly and courteous manner.
• Reports any needed equipment and/or facilities repair to the Maintenance Department.

Skills

Customer communication

Cash handling

Teamwork

Attention to detail

Sales forecasting

Scheduling

Cost control

Inventory management

P&L understanding

Personnel administration

Follow instructions

Hearing ability

Honesty

Assertiveness

Calm under pressure

Education

High school diploma or GED

Job description

Southern Multifoods Inc. franchisee of Taco Bell is seeking a restaurant management professional to assist with operations and ensure efficiency and quality across all processes.

The role emphasizes supervision of staff, cash handling, scheduling, inventory control, and adherence to quality, service, and hospitality guidelines. The position involves managing daily restaurant activities, assisting in hiring and training, and generating reports for home office oversight.