Restaurant Assistant Manager (Ling & Louie's)

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Gila River Gaming Enterprises Inc. is seeking a full-time on-site supervisor for our Wild Horse Pass Resort and Casino restaurant operation in Chandler, AZ. The role oversees daily restaurant functions, drives guest service excellence, and ensures adherence to PCI and cash handling policies.

Responsibilities include coaching staff, implementing service standards, and maintaining ambiance and presentation to support a premier guest experience in a casino setting.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in restaurant operations required.
• Ability to handle cash accurately and responsibly in POS transactions.
• Must acquire and maintain required compliance trainings and certifications.

Responsibilities

• Supervises multiple employees and on-site restaurant operations in a casino environment.
• Contributes to strategic plans and implements standards for productivity, quality, and guest service.
• Coaches, counsels, and mentors staff to meet company standards and service levels.
• Maintains ambiance and service quality by managing lighting, music, linen, glassware, and presentation.
• Ensures POS systems are functioning, PCI compliance is maintained, and cash handling procedures are accurate.

Skills

Guest service

Cash handling

Interpersonal communication

Teamwork

Education

High School Diploma or GED

Job description

Job Category: Food & Beverage Service

Requisition Number: RESTA005157

• Full-Time
• On-site

Locations

Showing 1 location

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

Description

Closing Date: September 30th, 2026at 4:00 pm

Salary: Depending On Experience (DOE)

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Responsible for all aspects of the effective management of restaurant operation within a casino environment.
• Achieve operational objectives by contributing information and recommendation to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change.
• Assist with actively coaching, counseling, directing, training and mentoring team in meeting company standards.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issue immediately.
• Ensure Point of Sales Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges, and cash handling procedures.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects andduties as assigned.

Supervisory Responsibilities

Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Skills/ Requirements

• High School Diploma or equivalent required.
• Prior experience in restaurant operations required.
• Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale/credit transactions, cash reconciliation and product inventory.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Required

High School/GED or better.

Required

Prior experience in restaurant operations required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.