Restaurant Assistant Manager: Lead, Train & Grow

Dhanani Group Inc; Haverhill (MA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Scholarship Fund Program

Burger King emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Dhanani Group Inc, a growing Burger King franchise in Haverhill, MA, is seeking a hands-on Restaurant Supervisor to lead daily guest experiences and team performance. You will champion servant leadership, train new hires, and help drive quality, service and cleanliness in a fast-paced environment.

Join a company that values meaningful growth, support for staff, and strong operations. You will partner with the General Manager to coach shifts, monitor service speed, control costs, and schedule

Qualifications

• Must have a high school diploma or equivalent
• Minimum of 1-2 years supervisory experience
• Excellent guest service skills required
• Ability to work in a fast-paced environment
• Ability to communicate effectively with guests and team members
• Ability to resolve issues in compliance with Burger King standards
• Ability to keep employees motivates, resolve conflicts, and make hard decisions
• Available to work all shifts; open, close, weekends and holidays

Responsibilities

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest can-t wait to come back to Burger King
• Administration-Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals
• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success
• Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team members on-boarding process
• Implements action plans to address employee needs and Operational Assessments

Job description

Dhanani Group Inc, a growing Burger King franchise in Haverhill, MA, is seeking a hands-on Restaurant Supervisor to lead daily guest experiences and team performance. You will champion servant leadership, train new hires, and help drive quality, service and cleanliness in a fast-paced environment.

Join a company that values meaningful growth, support for staff, and strong operations. You will partner with the General Manager to coach shifts, monitor service speed, control costs, and schedule