Restaurant Assistant Manager — Guest Experience Lead

Dine Brands Global; Gloucester (MA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401K Plan

Health, Dental and Vision Options

Tuition Reimbursement

Career Advancement

Job summary

Dine Brands Global in Gloucester is seeking a capable Restaurant Supervisor to help maintain top-tier guest experiences across our brands. You will oversee daily operations, coach staff, and ensure safety, cleanliness, and quality of service.

The role offers a competitive salary range of $42,000–$55,000 per year plus a quarterly bonus plan and benefits including 401(k) and medical options. Weekend and holiday availability is required.

Qualifications

• 1-2+ years supervisory experience in casual dining preferred.
• Experience teaching and training staff preferred.
• Strong personal and professional integrity.
• Ability to deal with confidential information and/or issues using discretion and good judgement.
• Passion to thrive in a fast-paced work environment.
• Ability to solve problems on the go.
• Passion for hospitality and interacting with guests.
• Sense to be "hands on" when needed.
• Flexible availability, including nights, weekends, and holidays.
• A passion for food service and providing guests' exceptional service.
• Ability to occasionally lift and carry objects weighing up to 50 pounds.

Responsibilities

• Operational Excellence: Maintaining restaurant cleanliness, adhering to safety and security protocols, and ensuring proper food preparation and presentation.
• Guest Experience: Ensuring guests have a positive dining experience by addressing complaints, providing timely and friendly service, and actively engaging with customers.
• Staff Management: Supervising, training, and developing team members to ensure they deliver excellent service and meet Applebee's standards.
• Financial Performance: Assisting with inventory management, cost control, and maximizing profitability.
• Team Leadership: Leading and motivating staff to achieve daily goals, manage schedules, and maintain a positive work environment.
• Employee Development: Recruiting, onboarding, and training new employees, and providing opportunities for growth.
• Communication: Serving as a point of contact for staff, vendors, and other internal teams.

Skills

Supervisory exp

Staff training

Integrity

Discretion

Fast-paced

Problem solving

Hospitality

Hands-on

Flexible schedule

Food service passion

Lifting up to 50lb

Job description

Dine Brands Global in Gloucester is seeking a capable Restaurant Supervisor to help maintain top-tier guest experiences across our brands. You will oversee daily operations, coach staff, and ensure safety, cleanliness, and quality of service.

The role offers a competitive salary range of $42,000–$55,000 per year plus a quarterly bonus plan and benefits including 401(k) and medical options. Weekend and holiday availability is required.