Restaurant Assistant General Manager

Hilton Nashville Downtown; Nashville (TN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Restaurant Assistant General Manager to oversee operations and ensure exceptional guest experiences. This role involves leading a dedicated team, maintaining high service standards, and fostering a positive work environment. With responsibilities ranging from staff training to performance evaluations, you will play a crucial role in shaping the restaurant's success. If you have a passion for hospitality and a knack for effective communication, this is an exciting opportunity to make a significant impact in a dynamic setting.

Qualifications

• 2+ years college degree preferred in Hospitality or Business.
• 3+ years experience in hotel industry, Food & Beverage.
• Strong communication skills, both verbal and written.

Responsibilities

• Manage restaurant operations and maintain service standards.
• Train staff and conduct performance reviews.
• Monitor guest satisfaction and address concerns promptly.

Skills

Communication Skills

Conflict Resolution

Multitasking

Food and Beverage Service Standards

Guest Relations

Education

2+ years college degree in Hospitality or Business

Tools

Computer Skills

Job description

Join to apply for the Restaurant Assistant General Manager role at Hilton Nashville Downtown.

Get AI-powered advice on this job and more exclusive features.

Position Overview:

Responsible for managing restaurant operations, establishing, and maintaining standards of service to ensure guest satisfaction and repeat business.

Essential Job Functions:

1. Direct the restaurant staff through coaching, counseling, guidance, and motivation to maintain positive morale.
2. Provide training and conduct performance reviews for staff.
3. Establish work standards and procedures, plan schedules, and ensure adequate service levels.
4. Interview, hire, train, resolve issues, and handle disciplinary actions as needed.
5. Supervise restaurant setup, cleanliness, inventory, and equipment readiness.
6. Ensure service standards are met during operations.
7. Communicate effectively with kitchen, service staff, and guests to ensure quality service and safety compliance.
8. Monitor guest satisfaction and address concerns promptly.
9. Supervise cleanup and proper storage of equipment.
10. Prepare reports and process payroll.
11. Perform other duties as assigned and assist in other hotel areas when needed.
12. Maintain a safe work environment and handle complaints per policy.
13. Participate in hiring, training, performance evaluations, and disciplinary decisions.

Qualifications and Skills:

• 2+ years college degree preferred in Hospitality or Business.
• 3+ years experience in hotel industry, Food & Beverage.
• Strong communication skills, both verbal and written.
• Knowledge of food and beverage service standards, guest relations, and etiquette.
• Understanding of applicable health and safety regulations.
• Physical ability to lift up to 50 pounds and stand/walk for extended periods.
• Proficiency in computer skills and handling transactions.
• Professionalism, conflict resolution skills, and ability to multitask.

Physical Requirements and Work Environment:

• Ability to walk, climb stairs, bend, and handle physical tasks.
• Visual and auditory acuity.
• Ability to work indoors or outdoors with moderate noise levels.

Additional Property-Specific Functions:

• Must have valid Tennessee ABC Card.
• Complete required training.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality