Restaurant and Operations Manager

Dave-; Orland Park (IL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑n

401K matching plan

FREE food

FREE gameplay

Growth opportunities

Job summary

Dave & Buster's in Orland Park, IL is seeking a Restaurant & Operations Manager to lead all aspects of the business, from guest service to cost control.

You will coach hourly team members, recruit and train staff, and maintain a lively, safe environment while delivering a memorable guest experience.

Qualifications

• Proven leadership in a fast-paced hospitality environment.
• Strong guest-service mindset and mentoring skills.
• Experience in recruiting, coaching, and developing staff.
• Ability to manage costs, labor, and scheduling.

Responsibilities

• Lead hourly team members to surpass guest expectations.
• Drive store performance through proactive management and policy adherence.
• Oversee shift operations, recruiting, training, and development.
• Foster a fun, safe, and high-performance work environment.

Skills

Leadership

Guest experience

Team development

Recruiting

Coaching

Training

Cost control

Labor management

Job description

Job Description:THE RESTAURANT & OPERATIONS MANAGER : provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.What we are looking for!You love working in a fast-paced, multi-faceted Restaurant/Entertainment sceneYou can communicate with the Team Members and Guests in a way that inspires FUN!You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher levelYou have never met a goal you can't beatYou can handle 100K days while walking five miles a shift & working an average of 50-hour work weeksThe ability to oversee all aspects of the business - from the most minor details to the big pictureRequirements:21+ years of age2+ years of Restaurant/Hospitality ExperienceProficient in managing the cost of goods sold and laborAbility to lead a team to create a memorable guest experienceTrue leadership capabilitiesThe ability to work weekends, nights, and holidaysNot afraid to work in a fast-paced, noisy environment with distracting conditionsWhat will you be doing daily?Developing and leading hourly team members to exceed guest’s expectationsDemonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactionsInteracting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional developmentLiving our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely resultsPERKS!Competitive salaryQuarterly bonus programHealth, Dental, Vision, Long & Short-term DisabilityEmployee Assistance ProgramBuster’s Legacy Fund (Supports team members during difficult times)401K matching planFREE foodFREE gameplayLarge leadership team = multiple managers per shiftFUN work environmentGrow your career! Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunitiesDave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity EmployerSalary Range:58629-68976We are an equal opportunity employer and participate in E-Verify in states where required.