Senior Operations Manager

Dave-; Tyler (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching

Free food

Free gameplay

Career growth

Two brands under one roof

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking a Senior Manager to lead strategic initiatives across front- and back-of-house operations in a fast-paced entertainment-driven restaurant environment.

You will analyze financials, drive revenue, control costs, and ensure superb guest experiences while building a high-performing team. This role requires weekend/night/holiday availability and resilience in a dynamic setting.

Qualifications

• 21+ years of age.
• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Ensure the execution of staff training programs.
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Skills

Restaurant experience

COGS management

Labor management

Leadership

Guest experience

Availability

Job description

Job Description:THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.What we are looking for!You love working in a fast-paced, multi-faceted restaurant/entertainment sceneYou can communicate with the team members and guests in a way that inspires FUN!You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performanceYou have never met a goal you can't beatYou can handle 100K days while walking five miles a shift & working an average of 50-hour work weeksThe ability to oversee all aspects of the business - from the most minor details to the big pictureRequirements:21+ years of age5+ years of Restaurant/Hospitality ExperienceProficient in managing the cost of goods sold and laborStrong business acumenAbility to lead a team to create a memorable guest experienceThe ability to work weekends, nights and holidaysNot afraid to work in a fast-paced, noisy environment with distracting conditionsWhat will you be doing daily?Promote positive team member relations, including effective delegation of managerial duties and fostering high staff moraleAnalyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgetsEnsure the execution of staff training programsEnsure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experienceDeliver an unparalleled guest experience through the best combination of food, drinks, and gamesMaintain a safe and secure environment for all guests and staffContinuously improves operational execution through attention to detail and adherence to operating standards and proceduresPERKS!Competitive salaryQuarterly bonus programHealth, Dental, Vision, Long & Short-term DisabilityEmployee Assistance ProgramBuster’s Legacy Fund (Supports team members during difficult times)401K matching planFREE foodFREE gameplayLarge leadership team = multiple managers per shiftFUN work environmentGrow your career!Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunitiesDave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity EmployerSalary Range:5744367581We are an equal opportunity employer and participate in E-Verify in states where required.