Response Analyst

Fortra; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Fortra is seeking a Response Analyst who combines strategic thinking with hands-on IT operations. You will manage change, lead incident response, and drive problem management, shaping our defenses and service quality for clients.

In a fast-paced environment, you’ll analyze RFCs, perform root-cause analyses, and participate in leadership discussions to guide ongoing improvements. Strong ITIL knowledge, cloud/on-prem experience, and solid communication with diverse teams are essential.

Qualifications

• Bachelor’s degree in IT or equivalent.
• 3+ years of experience in IT Operations or related roles.
• Knowledge of ITIL frameworks; ITIL Foundation certification a plus.
• Strong communication and stakeholder management.
• Deep understanding of business alignment.
• Ability to work in a fast-paced, customer-focused environment with high service expectations.
• Excellent analytical and problem-solving skills.
• Strong knowledge in on-premise or Cloud environments.

Responsibilities

• Oversee change management processes with minimal disruption.
• Evaluate RFCs for alignment with business strategies.
• Lead incident response across teams to resolve issues quickly.
• Perform root cause analysis and implement preventive measures.
• Facilitate postmortems to learn and improve.
• Implement and maintain problem management to reduce IT issues.
• Participate in leadership strategy meetings and provide insights.
• Proactively recommend improvements and execute them.
• Advise on response strategies to ensure optimal outcomes.

Skills

Change management

Incident response

Problem management

Root cause analysis

Strategic collaboration

Communication skills

ITIL knowledge

Cloud/on-premise environments

Education

Bachelor’s Degree in IT

ITIL Foundation certification

Tools

ITSM tools

Job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you.We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, andmuch more!

The Response Analyst is a professional with a strategic mindset, responsible for maintaining change management, incident response, and problem management at Fortra. With an established track record in these areas, this role is pivotal in shaping our response strategies, ensuring Fortra and its clients benefit from top-tier, forward-thinking solutions.The individual will also play a key role in strategic meetings with leadership teams.This role emphasizes proactive actions, making recommendations, and then swiftly executing them. With the autonomy to act and the responsibility to immediately advise, the IT Response Analyst is pivotal in shaping Fortra’s response strategies for optimal results.

WHAT YOU’LL DO

• Oversee and manage change management processes to ensure smooth transitionsand minimal disruptions.
• Evaluate Request for Change (RFCs), ensuring alignment with business strategiesand compliance requirements.
• Lead incident response efforts, coordinating with various teams to resolve issuesswiftly and effectively.
• Conduct detailed root cause analysis to address recurring issues and implement preventative measures.
• Facilitate postmortem reviews to analyze incidents, identify lessons learned, anddrive continuous improvement.
• Implement and maintain problem management processes to identify and eliminatesystematic IT issues.
• Participate in strategic meetings with leadership teams, providing insights andrecommendations.
• Proactively make recommendations for improvements and execute them promptly.
• Advise on response strategies and ensure optimal results through proactive actions
  

QUALIFICATIONS

• Bachelor’s Degree in IT or an equivalent qualification.
• 3+ years of experience in IT Operations or related roles.
• Solid knowledge of ITL frameworks (ITIL Foundation certification is a plus).
• Strong interpersonal and communication skills for working with diverse teams andstakeholders
• Deep understanding of business alignment.
• Ability to work in a fast-paced, customer-focused environment with high serviceexpectations.
• Excellent analytical and problem-solving skills.
• Strong knowledge in on-premise or Cloud environments.

Desired Skills:

• Familiarity with project management methodologies (e.g., Agile, Scrum, or PMP certification).
• Familiarity with DevOps or Software Development practices
• Self-starter with the ability to recommend and act on solutions independently.
• Experience with ITSM automation tools

At Fortra, we’re breaking the attack chain.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.