Respiratory Care Support Specialist

MedCare Equipment Company, LLC; Greensburg (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

MedCare Equipment Company, LLC is hiring a Customer Service Associate in Greensburg, Indiana. This role involves initial customer contact via phone and in-person, processing orders accurately, responding to inquiries, and maintaining compliance.

The ideal candidate will have a High School Diploma or GED and strong customer-service skills. Prior experience in healthcare is preferred. This position may require working rotating shifts, weekends, and holidays.

Qualifications

• Prior experience in healthcare or durable medical equipment preferred.
• Ability to work rotating shifts, weekends, and holidays.

Responsibilities

• Receive, qualify, and process customer orders promptly and accurately.
• Maintain phone queue to reduce wait times.
• Investigate and respond to customer inquiries regarding shipments and complaints.
• Verify insurance eligibility and obtain required documentation.
• Adhere to state and federally mandated documentation standards.

Skills

PC data entry

Microsoft Office (Word, Excel)

Strong organizational skills

Customer service skills

Experience with insurance guidelines

Medical terminology knowledge

EMR data extraction

Education

High School Diploma or GED

Job description

MedCare Equipment Company, LLC is hiring a Customer Service Associate in Greensburg, Indiana. This role involves initial customer contact via phone and in-person, processing orders accurately, responding to inquiries, and maintaining compliance.

The ideal candidate will have a High School Diploma or GED and strong customer-service skills. Prior experience in healthcare is preferred. This position may require working rotating shifts, weekends, and holidays.