Resources Coordinator

Journey's End Refugee Services; Buffalo (NY); On-site; USD 22,041 - 30,307; Full time

Job summary

Journey's End Refugee Services in Buffalo seeks a Resources Coordinator to manage pre-arrival housing setup for new arrival refugees and to provide general support for the Community Integration Services department. This role collaborates with the PIR team and the Community Engagement Manager to ensure timely communication with housing stakeholders and staff.

Responsibilities include coordinating with landlords, case managers, and volunteers to arrange housing, furnishings, and utilities while

Qualifications

• Must have regular access to a safe, licensed vehicle and a clean driving record.
• Ability to lift and carry up to fifty pounds.
• Friendly demeanor and calm disposition.
• Ability to communicate with landlords, providers, and JERS staff in a timely, professional, assertive manner.
• Ability to drive a van or rental van for moving items.
• Organizational and time-management skills, including attention to detail and task follow-through.
• Excellent verbal and written documentation for volunteers and case notes.
• Strong computer skills, including databases and Microsoft Office Suite.
• Self-direction and ability to work in a team environment.
• Some night and weekend hours required.
• May assist with other relevant duties related to Community Integration Services and/or JERS.

Responsibilities

• Locate appropriate housing for newly arriving refugees by establishing and expanding relationships with landlords.
• Work with case managers and landlords to arrange rent payments.
• Assist with securing temporary housing when permanent housing is not available.
• Source all required household items for apartment setup through donation or purchase.
• Coordinate apartment setups with Community Outreach Manager to ensure volunteers are available to clean and furnish the home.
• Arrange professional apartment cleanings if necessary.
• Be on site during apartment set ups to ensure setup is done correctly and address concerns.
• Comply with program requirements including case notes, PIR housing forms, check requests, inspections, and landlord statements.
• Communicate with utility providers to activate utilities and ensure working appliances.
• Work with case managers and outreach to coordinate tasks for on-site interns and volunteers.

Skills

Driving

Lifting

Communication

Teamwork

Organization

Documentation

Microsoft Office

Vehicle access

Job description

Position Title: Resources Coordinator

Supervisor: Director of Community Integration Services

Status: Full-time, hourly, non-exempt professional, entry level

Job Description:

The Resources Coordinator is responsible for pre-arrival duties, meeting housing and household set-up needs for new arrival refugees in addition to general support for the department, as determined by the Director of Community Integration Services. This position works closely with the Program of Initial Resettlement (PIR) team and Community Engagement Manager to ensure timely, fluid communication with those involved in the housing process. The Resources Coordinator also coordinates tasks for volunteers and interns working with staff members in the Community Integration Services department.

Primary Responsibilities:

• Locate appropriate housing for newly arriving refugees by establishing and expanding relationships with reputable landlords
• Work with case managers and landlords to arrange rent payments
• Assist with securing temporary housing when permanent housing is not available to new arrivals
• Source all required household items for apartment set up through donation or purchase
• Coordinate apartment setups with Community Outreach Manager to ensure volunteers are available to clean and furnish the home
• Arrange professional apartment cleanings if necessary
• Be on site during apartment set ups to ensure set up is done correctly and be available to handle concerns or questions that arise.
• Comply with program requirements including case notes, PIR housing forms, check requests, inspections, and landlord statements
• Communicate with utility providers to activate utilities and ensure working appliances
• Works with case managers and outreach department to coordinate tasks for on-site interns and volunteers, providing guidance and support when needed.

Qualifications:

• Requires regular access to a safe, licensed vehicle and clean driving record
• Ability to lift and carry up to fifty pounds
• Friendly demeanor and calm disposition
• Ability to communicate with landlords, providers, and JERS staff in timely, professional, assertive manner
• Ability to drive a van or rental van for moving items
• Organization and time-management skills, including attention to detail and task follow-through
• Excellent verbal & written documentation skills for communicating with volunteers, and for maintaining accurate and up-to-date case notes and financial records.
• Strong computer skills, including databases and Microsoft Office Suite
• Self-direction and ability to work in a team environment
• Some night and weekend hours required
• May assist with other relevant duties related to Community Integration Services and/or JERS, needed