Program Assistant - Refugee Services

U.S. Committee for Refugees and Immigrants (USCRI); Idaho Falls (ID); On-site; USD 32,000 - 52,000; Full time

Job summary

U.S. Committee for Refugees and Immigrants (USCRI) in Idaho Falls seeks a Program Assistant to support the Refugee Services Department. You will assist with housing placement, transportation coordination, and direct services to clients while upholding confidentiality and teamwork with case managers.

The role requires bilingual abilities, strong communication skills, and a commitment to immigrant and refugee rights. A valid driver’s license and reliable transportation are essential.

Qualifications

• High School Diploma or GED required.
• Bilingual/multilingual ability strongly preferred.
• Valid driver's license, insurance, and transportation.
• Excellent written and oral communication; ability to work independently and with others.
• Commitment to human rights of refugees and immigrants.

Responsibilities

• Coordinate initial housing placement with team members; secure apartments, furniture, utilities, and set-up logistics.
• Assist with airport pick-ups and transportation to client housing; gather travel documents.
• Conduct home safety training and support housing transitions.
• Provide crisis assistance and landlord mediation as needed.
• Maintain case management systems and physical files; ensure confidentiality.
• Communicate client needs to case managers and assist with timely service delivery.
• Collaborate with staff to ensure appropriate services are in place.
• Deliver culturally and linguistically appropriate supports; perform other duties as assigned.

Skills

Bilingual ability

Excellent communication

Organize and prioritize

Relationship building

Education

High School Diploma or GED

Tools

Microsoft 365

SharePoint

Database software

Job description

The Program Assistant will work with various team members in the Refugee Services Department. Assisting the team and cases by assessing client needs, assisting in the development and implementation of service plans, recommending, and obtaining needed services, gathering information necessary for case managers to assist clients in obtaining support that will ensure their self-sufficiency. This may include assisting with various administrative tasks, as well as direct services provided to USCRI's clients. The successful candidate must be committed to immigration and human rights issues and be able to conduct advocacy, education, and other outreach activities.

Duties And Responsibilities

• Helping coordinate initial housing placement in partnership with team members, including: researching and securing apartments, securing furniture and household goods, coordinating truck and volunteers for housing set-up, and ordering and ensuring utilities are turned on;
• Assist case managers with picking up new clients at the airport on time and coordinating transportation to client housing; gathering their luggage and travel documents;
• Conduct home safety training;
• Support clients with housing transitions, challenges, and crises, including landlord mediation and emergency financial assistance.
• Assist Case Mangers with file maintenance by updating case management systems, reporting databases, and physical files; maintain confidentiality of information
• Communicate client needs to case managers and assisting with timely deliver of servicers;
• Collaborate with case manager and other staff personnel to confirm appropriate services are in place;
• Helping deliver culturally and linguistically appropriate supports; and
• Perform other duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

Requirements

• High School Diploma or GED
• Bilingual/multilingual ability is strongly preferred;
• Must have a valid driver's license, insurance, clean driving record and personal transportation;
• Knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint) and database programs a plus;
• Excellent written and oral communication skills and the ability to organize, prioritize, and work independently as well as in collaboration with others is required;
• Ability to establish and maintain professional relationships with providers, vendors, and clients of diverse backgrounds;
• Must have dedication to human rights of refugees, immigrants, asylum seekers, and displaced people; and
• Good sense of humor and pleasant, diplomatic manner is desired.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.