Resources Coordinator

Journey's End Refugee Services; Buffalo (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Journey's End Refugee Services is seeking a Resources Coordinator in Buffalo, NY. This entry-level, full-time hourly role supports pre-arrival housing setup, coordinates with PIR team, and ensures timely housing communications.

You will manage volunteers, secure household items, and assist with utility activation while maintaining accurate case notes and documentation. The position requires vehicle access, ability to lift up to 50 lbs, and flexibility for some night/weekend hours.

Qualifications

• Requires regular access to a safe, licensed vehicle and clean driving record.
• Ability to lift and carry up to fifty pounds.
• Friendly demeanor and calm disposition.
• Ability to communicate with landlords, providers, and JERS staff in timely, professional, assertive manner.
• Ability to drive a van or rental van for moving items.
• Organization and time-management skills, including attention to detail and task follow-through.
• Excellent verbal & written documentation skills for communicating with volunteers, and for maintaining accurate and up to date case notes and financial records.
• Strong computer skills, including databases and Microsoft Office Suite.
• Self-direction and ability to work in a team environment.
• Some night and weekend hours required.
• May assist with other relevant duties related to Community Integration Services and/or JERS, needed.

Responsibilities

• Locate appropriate housing for newly arriving refugees by establish and expanding relationships with reputable landlords.
• Work with case managers and landlords to arrange rent payments.
• Assist with securing temporary housing when permanent housing is not available to new arrivals.
• Source all required household items for apartment set up through donation or purchase.
• Coordinate apartment setups with Community Outreach Manager to ensure volunteers are available to clean and furnish the home.
• Arranges professional apartment cleanings if necessary.
• Be on site during apartment set ups to ensure set up is done correctly and be available to handle concerns or questions that arise.
• Comply with program requirements including case notes, PIR housing forms, check requests, inspections, and landlord statements.
• Communicate with utility providers to activate utilities and ensure working appliances.
• Works with case managers and outreach department to coordinate tasks for on-site interns and volunteers, providing guidance and support when needed.

Skills

Vehicle access

Lifting 50 lbs

Professional demeanor

Landlord communication

Van driving

Organization

Verbal & written communication

Teamwork

Evening/weekend availability

Self-direction

Tools

Microsoft Office Suite

Databases

Job description

Position Title: Resources Coordinator

Supervisor: Director of Community Integration Services

Status: Full-time, hourly, non-exempt professional, entry level

Job Description:

The Resources Coordinator is responsible for pre-arrival duties, meeting housing and household set-up needs for new arrival refugees in addition to general support for the department, as determined by the Director of Community Integration Services. This position works closely with the Program of Initial Resettlement (PIR) team and Community Engagement Manager to ensure timely, fluid communication with those involved in the housing process. The Resources Coordinator also coordinates tasks for volunteers and interns working with staff members in the Community Integration Services department.

Primary Responsibilities:

• Locate appropriate housing for newly arriving refugees by establish and expanding relationships with reputable landlords
• Work with case managers and landlords to arrange rent payments
• Assist with securing temporary housing when permanent housing is not available to new arrivals
• Source all required household items for apartment set up through donation or purchase
• Coordinate apartment setups with Community Outreach Manager to ensure volunteers are available to clean and furnish the home
• Arranges professional apartment cleanings if necessary
• Be on site during apartment set ups to ensure set up is done correctly and be available to handle concerns or questions that arise.
• Comply with program requirements including case notes, PIR housing forms, check requests, inspections, and landlord statements
• Communicate with utility providers to activate utilities and ensure working appliances
• Works with case managers and outreach department to coordinate tasks for on-site interns and volunteers, providing guidance and support when needed.

Qualifications:

• Requires regular access to a safe, licensed vehicle and clean driving record
• Ability to lift and carry up to fifty pounds
• Friendly demeanor and calm disposition
• Ability to communicate with landlords, providers, and JERS staff in timely, professional, assertive manner
• Ability to drive a van or rental van for moving items
• Organization and time-management skills, including attention to detail and task follow-through
• Excellent verbal & written documentation skills for communicating with volunteers, and for maintaining accurate and up-to date case notes and financial records.
• Strong computer skills, including databases and Microsoft Office Suite
• Self-direction and ability to work in a team environment
• Some night and weekend hours required
• May assist with other relevant duties related to Community Integration Services and/or JERS, needed