Case Manager- 2025872

World Relief; Winston-Salem (NC); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

Employee discount program

Job summary

World Relief is seeking a Case Manager to support newly arrived immigrants under the PIR program and vulnerable immigrants under the PC program. The role is hybrid: 4 days in office, 1 day remote, with focus on wrap-around care, housing, benefits and school enrollment.

The ideal candidate has case management experience, strong communication, trauma-informed care, and a mature Christian faith aligned with World Relief's mission. Bilingual skills are a plus.

Qualifications

• Must have mature Christian faith and alignment with World Relief's mission.
• Experience in case management or related fields; refugee or vulnerable populations preferred.
• Excellent verbal and written communication and intercultural sensitivity.

Responsibilities

• Conduct airport pickups and provide warm receptions to newly arrived immigrant households.
• Coordinate housing placements and basic needs provisioning.
• Assist clients with applying for Social Security cards, IDs, and benefits.
• Coordinate refugee health assessments with health departments.
• Facilitate school enrollment and orientation for children.
• Provide high-touch, personalized case management under PIR and PC programs.
• Ensure compliance and thorough documentation of client files.
• Collaborate with Programs Manager and volunteers to wrap-around care.

Skills

English fluency

Trauma-informed care

Interpersonal skills

Case management

Education

Bachelor's degree in Social Work, Public Health, or similar

Job description

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY

The Case Manager will provide case management services for newly arrived immigrants under the PIR program and for vulnerable immigrants under the PC program

This is a hybrid role- 4 days in office, 1 work from home.

ROLE & RESPONSIBILITIES

Program of Initial Resettlement (PIR Program)

• Conduct airport pickups and extend warm receptions to newly arrived immigrant households.
• Coordinate permanent housing placements, including organizing full home setups and basic needs provisioning.
• Assist clients with filing applications for Social Security cards, state identification, and eligible mainstream public benefits.
• Schedule and coordinate with local health departments to ensure completion of required refugee health assessments.
• Facilitate school enrollment and orientation for school-aged children.
• Screen clients and issue referrals to specialized internal programs

(Preferred Communities, Matching Grant, ESL, ILS) and external community resources. Intake Assessment Referral / Case Management (PC Program)

• Provide high-touch, specialized case management tailored to the unique needs of particularly vulnerable immigrant individuals and families.
• Conduct comprehensive strength and needs assessments to identify client barriers and goals.
• Collaborate directly with clients to co-create, implement, and monitor personalized self-sufficiency plans with actionable milestones.
• Manage clients throughout the entire PC service period, maintaining regular check-ins and progress evaluations.
• Ensure strict grant and regulatory compliance through timely, accurate, and thorough case documentation and file tracking.

Interdepartmental Collaboration & Wrap-Around Care

• Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
• Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for housing setups and client support.
• Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.

Compliance, Data Management & Quality Assurance

• Assure all compliance measures are strictly maintained across PIR and PC programming and service delivery.
• Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.

JOB REQUIREMENTS

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.
• Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.
• Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.
• Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.
• Strong interpersonal skills, including empathy, active listening, and conflict resolution.
• Fluency in English required; proficiency in a second language like Spanish, Arabic, Swahili, Spanish or others highly desirable.

PREFERRED QUALIFICATIONS

• Degree in Social Work, Public Health, or similar field.
• Cross-cultural experience.
• Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari.

$21 - $22 an hour

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.