Resource Coordinator

Terracon; Tyler (TX); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Terracon in Tyler, TX is seeking a Dispatcher to coordinate staffing and equipment for project sites. You will receive service requests, assign trained staff, and ensure resources are scheduled and directed efficiently to where they are most needed.

The role requires strong communication, multitasking, and the ability to balance priorities while maintaining safety and quality standards across projects and regional offices.

Formación

• High school diploma or equivalent.
• 3+ years of relevant experience or equivalent training.
• Ability to use technology (mobile apps, email, scheduling software).
• Strong time management and communication skills.
• Negotiation and interpersonal interaction abilities.
• Multilingual skills preferred in some markets.
• A valid driver’s license may be required.

Responsabilidades

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics (equipment, internal logistics) according to urgency and importance, using negotiation skills when conflicts arise.
• Relay information and instruction to employees, managers, labs and other stakeholders as appropriate.
• Coordinate with field units to prioritize schedules day-to-day.
• Dispatch safely and in line with Terracon guidelines, keeping employee care a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to distribute employees and balance workload.
• Perform other office duties as needed and meet deadlines.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts among employees, clients and leadership using negotiation strategies.
• Follow safety rules and report safety issues; perform pre-task planning.

Conocimientos

Time management

Negotiation

Interpersonal skills

Multilingual (preferred)

Communication

Educación

High school diploma or equivalent

Associate degree in project management, business management, or human resources (preferred)

Descripción del empleo

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles and Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.


• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.


• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.


• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.


• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.


• Communicate effectively with customers, employees, and leaders.


• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.


• Perform other office duties, if needed, and work with others to meet deadlines.


• Coordinate between other regional offices to cover projects


• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.


• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.


• Be responsible for maintaining quality standards on all projects.


• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.


• Minimum 3 years of relevant experience or the equivalent in training and related experience.


• Ability to use technology (mobile apps, email, scheduling software, etc.)


• Time management skills


• Negotiation skills


• Interpersonal interaction skills


• Multi-lingual preferred in some markets


• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Associate degree in project management, business management, or human resources


• IIF Safety Leadership Terracon course obtained within 1 year in role.


• Complete Terracon Resource Manager training within 1 year in role.