Resource Coordinator

Terracon; Longview (TX); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Terracon is seeking a skilled dispatcher in the United States to determine the most efficient way to assign employees and equipment to project sites. You will handle internal and external service requests, dispatch trained staff, and multitask with strong communication to keep operations smooth and resources properly allocated.

As the hub of the department, you will prioritize schedules, coordinate with field units, clients, and contractors, and ensure safety protocols are followed to protect

Formación

• Minimum 3 years of relevant dispatch or logistics experience.
• Proficient with mobile apps, email and scheduling software.
• Strong time management and negotiation skills.
• Multilingual preferred in some markets.

Responsabilidades

• Answer and manage incoming calls and dispatch staff to locations.
• Prioritize projects and manage logistics according to urgency and importance.
• Relay information to employees, managers, labs and clients as appropriate.
• Maintain daily communication with field units to coordinate schedules.
• Dispatch safely following Terracon guidelines to protect employees.
• Communicate effectively with customers, employees and leaders.
• Use CMELMS and dashboards to allocate staff and balance workload.
• Perform other office duties and meet deadlines.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts among employees, clients and leadership.
• Follow safety rules and report safety concerns to management.
• Be responsible for maintaining quality standards on projects.
• Perform other duties as assigned.

Conocimientos

Strong communication

Multitasking

Time management

Negotiation

Interpersonal skills

Multilingual

Tech literacy

Educación

High school diploma or equivalent

Associate degree in project management or related field

Herramientas

CMELMS

Materials dashboard

Scheduling software

Descripción del empleo

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles and Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.


• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.


• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.


• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.


• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.


• Communicate effectively with customers, employees, and leaders.


• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.


• Perform other office duties, if needed, and work with others to meet deadlines.


• Coordinate between other regional offices to cover projects


• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.


• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.


• Be responsible for maintaining quality standards on all projects.


• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.


• Minimum 3 years of relevant experience or the equivalent in training and related experience.


• Ability to use technology (mobile apps, email, scheduling software, etc.)


• Time management skills


• Negotiation skills


• Interpersonal interaction skills


• Multi-lingual preferred in some markets


• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Associate degree in project management, business management, or human resources


• IIF Safety Leadership Terracon course obtained within 1 year in role.


• Complete Terracon Resource Manager training within 1 year in role.