Dispatcher (Resource Coordinator)

Terracon; Waco (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Terracon is seeking a Dispatcher to determine the safest, most efficient way to deploy employees and equipment to project sites. You will receive and manage service requests, dispatch staff with the right skills, and keep operations running smoothly.

In this role you will coordinate between field units, clients, and managers, balance workload using dashboards and CMELMS, and ensure safety and quality standards on every project.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of dispatch or related experience.
• Proficient with scheduling software and mobile apps.
• Strong time management and negotiation skills.
• Effective communication with staff and clients.
• Valid driver''s license may be required.

Responsibilities

• Answer and manage incoming calls and dispatch staff with appropriate skills.
• Prioritize projects and manage logistics (equipment/internal) by urgency.
• Relay information to employees, managers, labs and clients as appropriate.
• Coordinate with field units to prioritize schedules day-to-day.
• Dispatch in a safety-conscious manner per Terracon guidelines.
• Communicate effectively with customers, employees, and leaders.
• Use dashboards and tools to balance workload.
• Perform other office duties as needed to meet deadlines.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts using negotiation strategies.
• Follow safety rules and report safety concerns.
• Maintain quality standards on all projects.

Skills

Communication skills

Time management

Negotiation

Interpersonal skills

Multilingual

Education

High school diploma or equivalent

Associate degree in PM / Business / HR

Tools

Scheduling software

CMELMS

Mobile apps

Job description

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles and Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.


• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.


• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.


• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.


• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.


• Communicate effectively with customers, employees, and leaders.


• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.


• Perform other office duties, if needed, and work with others to meet deadlines.


• Coordinate between other regional offices to cover projects


• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.


• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.


• Be responsible for maintaining quality standards on all projects.


• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.


• Minimum 3 years of relevant experience or the equivalent in training and related experience.


• Ability to use technology (mobile apps, email, scheduling software, etc.)


• Time management skills


• Negotiation skills


• Interpersonal interaction skills


• Multi-lingual preferred in some markets


• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Associate degree in project management, business management, or human resources


• IIF Safety Leadership Terracon course obtained within 1 year in role.


• Complete Terracon Resource Manager training within 1 year in role.