Strategic Workforce Scheduler - Hybrid

NHS Ayrshire & Arran; Pennsylvania; Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

35 days annual leave

Study bursaries

Enhanced pay for public holidays

SPPA pension scheme

NHS discounts

HELP, employee support and assistance

Job summary

NHS 24 is recruiting a Resource Planning Scheduler to support an 8-week live window across 1000+ staff from our Cardonald Regional Centre. The role is hybrid with three days in the office per week, including a Monday requirement.

You will ensure the WFM system is up to date, schedule shifts, monitor leave, and provide monthly manager reports. You’ll collaborate with Forecast & Planning Specialists to optimise resource deployment and service levels.

Qualifications

• Educated to SCQF Level 7 or equivalent; able to analyse operational data.
• Experience in a Resource Planning role to support a contact centre modelled service.
• High level of PC literacy; proficient in Microsoft Office applications, especially Excel.
• Highly organised with a methodical approach and proactive problem-solving.

Responsibilities

• Ensure WFM system is accurate and up-to-date with resource information.
• Add new staff to WFM and assign correct rotas in coordination with managers.
• Monitor Annual Leave thresholds and adjust thresholds as needed.
• Produce monthly leave entitlements and usage reports for managers.
• Schedule all shifts and exception codes; coordinate with Planners for forecast alignment.
• Promote CRT and educate management and frontline staff on role purpose.

Skills

SCQF Level 7

Resource Planning

Excel

Organised

Education

SCQF Level 7 or equivalent

Tools

Microsoft Office

Job description

NHS 24 is recruiting a Resource Planning Scheduler to support an 8-week live window across 1000+ staff from our Cardonald Regional Centre. The role is hybrid with three days in the office per week, including a Monday requirement.

You will ensure the WFM system is up to date, schedule shifts, monitor leave, and provide monthly manager reports. You’ll collaborate with Forecast & Planning Specialists to optimise resource deployment and service levels.