Resource Manager

RKL; Allentown (Lehigh County); On-site; USD 100,000 - 120,000; Full time

Job summary

RKL is seeking a Resource Manager to partner with service lines and engagement teams, translating demand and utilization goals into actionable staffing plans and forecasts. You will address capacity risks, improve processes, and drive data-driven staffing decisions.

The role requires developing dashboards, KPIs, and reports to guide leadership, with a focus on continuous improvement and change management in a professional-services environment.

Qualifications

• Bachelor’s degree in business, HR, operations, finance, analytics, or related field.
• Seven+ years in resource management, workforce planning or related roles.
• Experience partnering with leaders to align capacity with utilization goals.
• Experience with ProStaff or similar resource-planning tools.
• Advanced Excel and data-visualization skills.

Responsibilities

• Serve as a strategic partner to Service Line Leaders and engagement teams to align staffing with client demand and utilization goals.
• Translate service-line strategy into actionable staffing plans and forecasts, addressing capacity risks.
• Improve resource-management processes, data, reporting, and tools.
• Develop forecasts, dashboards, KPIs, and reports to inform leadership decisions.
• Lead continuous improvement and change-management initiatives for resource strategy and technology adoption.

Skills

Resource management

Workforce planning

Capacity forecasting

Scheduling

Talent deployment

Data analysis

Forecasting

Dashboards

KPIs

Excel advanced

Education

Bachelor’s degree

Tools

ProStaff

Excel

Data visualization tools

Job description

The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs, utilization goals, team member development, and long-term workforce planning. This role translates service-line strategy, pipeline, and utilization objectives into actionable staffing recommendations; proactively addresses capacity risks and scheduling challenges; and improves resource-management processes, tools, data, and reporting.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Required SkillsStrong business-partnering skills with the ability to translate service-line demand and utilization goals into actionable resource plans.Advanced knowledge of resource management, workforce planning, capacity forecasting, scheduling, and talent deployment.Strong analytical skills to interpret workforce metrics, identify trends and risks, and provide practical recommendations.Ability to develop actionable forecasts, dashboards, KPIs, reports, and recommendations that improve utilization and operational effectiveness.Strong critical-thinking, decision-making, and problem-solving skills in a dynamic, deadline-driven environment.Excellent communication, relationship-building, facilitation, and organizational skills, with the ability to establish credibility across the firm.Knowledge of professional-services metrics, including utilization, productivity, realization, leverage, and capacity, preferred.Proficiency in ProStaff or similar resource-planning systems and advanced Microsoft Excel skills; experience with data-visualization tools preferred.Ability to lead continuous improvement and change-management initiatives that strengthen resource strategy, processes, reporting, data quality, and technology adoption.High degree of professionalism, integrity, discretion, and accountability.Education, Experience and CertificationsBachelor’s degree in business, human resources, operations, finance, analytics, or a related field; equivalent relevant experience considered.Typically requires seven or more years of progressive experience in resource management, workforce planning, capacity planning, scheduling, operations analysis, talent planning, or a related function, preferably within a professional-services environment.Demonstrated experience partnering with business leaders to align workforce capacity, staffing decisions, and resource plans with operational priorities and utilization goals.Experience analyzing workforce trends and developing forecasts, dashboards, reports, and presentations for leadership audiences.Experience with workforce scheduling, resource-planning, or professional-services automation tools, such as ProStaff, preferred.Advanced Excel skills and experience with reporting, visualization, or business-intelligence tools preferred.Experience supporting process improvement, operational transformation, change management, or workforce-tool implementation preferred.Relevant certifications in workforce planning, project management, analytics, human resources, or operations preferred but not required.Work ConditionsThis role may experience high levels of stress due to strategic importance and tight deadlines.Availability outside of regular business hours, including evenings and weekends, may be required to meet business needs.Overtime is required during peak times of the year.Regular travel to industry events, networking functions, and other offices may be necessary.Salary Range:$100,000 - $120,000