Resource Management Sr Associate

rsm; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

RSM in Chicago seeks a Resource Management professional to assist with scheduling, utilization forecasting and engagement management across multiple lines of service.

You will collaborate with LOB leaders and client engagement teams to understand needs, balance workloads and support staff development, with emphasis on Excel and Dayshape usage.

This full-time on-site role offers visibility across the firm and opportunities to influence staffing decisions and process improvements.

Qualifications

• Bachelor's or Associates Degree or 3 - 5 years or relevant experience.
• 3-5 years experience as a resource management professional - REQUIRED in a professional services firm - Strongly Preferred
• Strong Microsoft office skills, specifically with Excel - Required
• Experience working within a resource scheduling or workforce allocation tool - REQUIRED preferred experience with Dayshape
• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required
• Effective organization and time management skills and ability to manage multiple tasks required -Requ

Responsibilities

• Assist the resource manager and leaders in scheduling processes and engagement management.
• Collaborate with LOB and/or solution set leaders and client engagement teams to understand business needs and drive consistency.
• Ensure compliance with priorities around financials and capacity, client needs, staff development and abilities, availability and ensuring staff experience is diverse.
• Generates scheduling, utilization and forecasting reports and provides analysis of the data that assists leadership in making staffing decisions.
• Identifies trends to proactively balance workloads while increasing utilization.
• Provides various forms of analysis including financial, profitability and exception reporting.
• Monitors productivity, conflicts, and leverage, availability, travel and non-charge hours.
• Monitor schedules to ensure staff are effectively utilized to support the achievement of financial plans for the business by reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry alignment, account prioritization, technical expertise and geography when appropriate.
• Effectively implement firm wide programs as needed (i.e. rotations, global assignments, etc.)
• Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations, offering solutions and enforcing best practices through teams.
• Follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff.
• Administers and participates in scheduling system and process assimilation and orientation programs for incoming new hires.
• Proofs, edits and checks work for completeness, accuracy and formatting.
• Verifies that scheduling, reporting and other related information is current and accurate.
• Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.
• Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency.
• Provides input to People Advisors relative to utilization, etc. to assist with talent development.
• Participates in talent development meetings for ECS teams, providing candid feedback on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, FWOs, etc.
• Utilizes, shares and develops best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.

Skills

Excel

Communication skills

Organization

Time management

Education

Bachelor's degree

Associate degree

3-5 years relevant experience

Tools

Dayshape

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Responsibilities:

• Assists the resource manager and LOB or Service Line/Solution set leaders in the implementation of scheduling processes and engagement management.
• Collaborate with LOB and/or solution set leaders and client engagement teams to understand their business needs and drive consistency.
• Ensures compliance with priorities around financials and capacity, client needs, staff development and abilities, availability and ensuring staff experience is diverse.
• Generates scheduling, utilization and forecasting reports and provides analysis of the data that assists leadership in making staffing decisions.
• Identifies trends to proactively balance workloads while increasing utilization.
• Provides various forms of analysis including financial, profitability and exception reporting.
• Monitors productivity, conflicts, and leverage, availability, travel and non-charge hours.
• Monitor schedules to ensure staff are effectively utilized to support the achievement of financial plans for the business by reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry alignment, account prioritization, technical expertise and geography when appropriate.
• Effectively implement firm wide programs as needed (i.e. rotations, global assignments, etc.)
• Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations, offering solutions and enforcing best practices through teams.
• Follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff.
• Administers and participates in scheduling system and process assimilation and orientation programs for incoming new hires.
• Proofs, edits and checks work for completeness, accuracy and formatting.
• Verifies that scheduling, reporting and other related information is current and accurate.
• Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.
• Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency.
• Provides input to People Advisors relative to utilization, etc. to assist with talent development.
• Participates in talent development meetings for ECS teams, providing candid feedback on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, FWOs, etc.
• Utilizes, shares and develops best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.

Required Qualifications:

• Bachelors or Associates Degree or 3 - 5 years or relevant experience
• 3-5 years experience as a resource management professional - REQUIRED in a professional services firm - Strongly Preferred
• Strong Microsoft office skills, specifically with Excel - Required
• Experience working within a resource scheduling or workforce allocation tool - REQUIRED preferred experience with Dayshape
• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required
• Effective organization and time management skills and ability to manage multiple tasks required -Requ