Resource Management Specialist

CyberSearch; Columbia (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

CyberSearch is seeking a Resource Management Specialist for a 12-month contract with an option for contract to hire. The role focuses on coordinating resourcing for professional services and education engagements, partnering with PS Account and Delivery Managers to ensure timely delivery.

The ideal candidate has 2+ years of resource or project management experience and strong MS Office skills, including Excel.

Qualifications

• 2+ years resource management or project management experience in software solutions, security or consulting PSOs.
• Experience collaborating with Professional Services and Education teams on resource management.
• Proficiency in MS Office applications including Excel.
• Ability to drive decisions with diplomacy or firmness to move business forward.
• Willingness to participate in trainings, presentations and meetings.

Responsibilities

• Manage and coordinate resourcing for potential and assigned Professional Services and Education engagements.
• Work with PS Account & Delivery Managers to resource across all work.
• Ensure project resourcing supports timely delivery.
• Support engagement lifecycle from booking to scheduling, delivery, and revenue recognition.
• Participate in weekly resource meetings to identify resource requirements and resolve conflicts.
• Communicate with clients and internal stakeholders to coordinate scheduling.
• Monitor day-to-day activities and address underutilization with Team Leads.

Skills

Resource management

Project management

Conflict-resolution

Stakeholder communication

Presentation skills

Tools

MS Office

Microsoft Excel

Job description

12 month contract W/ Option for Contract to Hire

Overview:

The primary responsibility of the Resource Management Specialist is to manage & coordinate resourcing for all potential & assigned professional services (PS) & education services. This position requires that the individual work closely with the PS Account & Delivery Managers as it relates to resourcing across all work. The Resource Management Specialist must also ensure that project resourcing is managed in order to ensure timely delivery.

Responsibilities:

• 1. Must have 2+ years resource management or project management experience in either software solutions, security or consulting - professional service Organizations including:
  • a. Supporting global distributed client organization that operates both in-office and remotely
  • b. Manage their portfolio of engagements from start to finish, including formal closure of engagement
  • c. Plan and manage backlog for individual engagements
  • d. Maintain accurate revenue forecast for assigned customers
  • e. Ability to manage multiple tasks and tight deadlines with confidence and ease
• 2. Should have prior experience collaborating closely with Professional Services and Education teams to centralize resource management activities such as:
  • Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
  • Manage and resolve resource booking conflicts
  • Participate in weekly resource meetings with Services Account/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution
  • Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements
  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
• 2. Must have proficiency in MS Office applications including Microsoft Excel
• 4. Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results - Assertive conflict-resolution and problem-solving skills
• 5. Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings