Resource Management & Operations Specialist

Solomon Page Group; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading digital company is seeking a remote Resource Management & Operations Specialist to enhance operational efficiency and customer experience. The role involves managing deployment, data management, and performance feedback while collaborating with finance and operational teams. Ideal candidates will possess strong analytical and communication skills, with a BA or BS degree. Comprehensive benefits are offered.

Benefits

Medical Benefits

Dental Benefits

401(k)

Direct Deposit

Commuter Benefits

Qualifications

• Strong critical thinking, analysis, and problem-solving skills.
• Excellent written and oral communication skills.
• Ability to manage complex and sensitive situations.

Responsibilities

• Optimize utilization and manage resource requests.
• Maintain data accuracy and create reports for insights.
• Collaborate with Finance Managers on forecasting.

Skills

Critical Thinking

Analysis

Problem Solving

Conflict Resolution

Negotiation

Communication

Multitasking

Attention to Detail

Education

BA or BS undergraduate degree

Tools

MS Office

Salesforce

Job description

Resource Management & Operations Specialist

We are seeking a remote Resource Management & Operations Specialist for a leading digital company. The role involves delivering resource management and operational support to business units, with a focus on customer experience, operational efficiency, and process excellence. Responsibilities include managing deployment for practitioners across service areas, service lines, and regions, as well as contributing to daily operations.

Responsibilities:

1. Deployment: Optimize utilization, propose practitioners for assignments, manage resource requests, support teammates, advise projects, utilize RM/Office tools, resolve staffing conflicts, influence staffing outcomes, escalate sensitive situations, maintain one-on-one relationships, understand key metrics, and collaborate with other RM team members on staffing needs.
2. Tools, Data Management, and Technology: Maintain proficiency in management tools, ensure data accuracy, support data entry, and create/analyze reports to provide resourcing insights.
3. Knowledge of Our Business: Understand the business, markets, service offerings, practitioner skills, stakeholders, project pipeline, and overall operations.
4. Performance Management: Provide performance feedback summaries based on surveys.
5. Finance: Collaborate with Finance Managers on forecasting and analysis.

Required Qualifications:

• BA or BS undergraduate degree
• Strong critical thinking, analysis, and problem-solving skills
• Effective conflict resolution, negotiation, and influencing skills
• Excellent written and oral communication skills
• Ability to manage complex and sensitive situations
• Proficiency in multitasking and prioritization
• Ability to work independently and collaboratively
• Maintain confidentiality professionally
• Attention to detail, responsiveness, follow-through, flexibility, initiative, tact
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Salesforce experience is a plus

If qualified and interested, please apply today.

The Solomon Page Distinction

We offer comprehensive benefits including medical, dental, 401(k), direct deposit, and commuter benefits, serving both employees and freelancers.

About Solomon Page

Founded in 1990, Solomon Page specializes in staffing and executive search across various industries. We focus on customized solutions, building long-term relationships based on trust and excellence. Visit our website and connect with us on Facebook and LinkedIn.

Opportunity awaits. #LI-JR2

260 Madison Avenue
New York, NY 10016