Resource Coordinator - Remote

AFL Telecommunications, LLC; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company is seeking a Resource Coordinator for remote work in the Atlanta area. The role involves managing administrative tasks, coordinating with teams, and ensuring project implementation meets quality standards. Ideal candidates will have a Bachelor's degree and extensive experience in a related field, along with strong analytical and organizational skills.

Qualifications

• 6-8 years relevant experience or equivalent education and experience.

Responsibilities

• Assist in managing tech headcount and onboarding processes.
• Coordinate with Deployment Managers to ensure tech readiness.
• Conduct interviews with technician candidates.

Skills

Analytical Skills

Critical Thinking

Customer Focus

Organizational Awareness

Teamwork

Education

Bachelor’s degree in a related field

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Project

Job description

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999, it provides managed services and workforce solutions for the nationwide planning, design, construction, installation, and maintenance of voice, data, and video networks.

AFL and ITC are built and operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We are seeking to hire a Resource Coordinator for remote work in the Atlanta area; other locations on the East Coast will also be considered if the candidate has the desired experience.

SCOPE

1. Work closely with the Senior Resource Manager on day-to-day administrative tasks.
2. Assist in managing tech headcount and onboarding processes.
3. Handle timesheet submissions.
4. Coordinate with Deployment Managers to ensure tech readiness.
5. Conduct interviews with technician candidates and make recommendations based on communication, technical expertise, attitude, and enthusiasm.

PROFILE

1. Help resolve project issues and risks by interfacing with project personnel, including customers and suppliers.
2. Collaborate with internal teams to resolve personnel and field issues.
3. Monitor project implementation in accordance with time and quality standards.
4. Maintain and update access and training records as needed.
5. Understand and implement quality control processes.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in a related field with six to eight years of relevant experience, or an equivalent combination of education and experience.

CANDIDATE PROFILE

1. Customer-focused, adding value to relationships through actions and decisions.
2. Strong analytical and critical thinking skills for multi-dimensional problem solving.
3. Sound judgment in making complex decisions considering multiple options.
4. Decisive, capable of delivering decisions amidst competing alternatives.
5. Committed to developing others and fostering team learning.
6. Organizational awareness of formal and informal structures and culture.
7. Understanding of JIT concepts as they relate to EF&I field projects.
8. Excellent planning, scheduling, and coordination skills.
9. Self-motivated with the ability to work towards high-level departmental goals.
10. Team player capable of working effectively in cross-functional teams.
11. Proficient with Microsoft Word, PowerPoint, Excel, and Project.

The statements above describe the general nature and level of work performed by personnel in this role. They are not an exhaustive list of responsibilities, duties, or skills required.

ITC Service Group (“ITC”) is an Equal Opportunity Employer. We do not discriminate against any employee or applicant based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related conditions, or any other law-protected basis.