RESOURCE COORDINATOR

Resources for Human Development; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

Resources for Human Development in Philadelphia seeks compassionate individuals to serve as Resource Coordinators. The role involves aiding homeless individuals facing mental health or substance use struggles, facilitating access to necessary services, and supporting them in achieving their personal goals.

Successful candidates will hold a Bachelor's degree in Human Services and demonstrate excellent communication skills, professionalism, and the ability to work collaboratively within a team. A valid driver's license is also required.

Qualifications

• Bachelor's degree in the Human Service field.
• Valid Driver's license.
• Understanding of trauma-informed care.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.

Responsibilities

• Engage individuals and families experiencing homelessness.
• Complete state mandated paperwork.
• Assess and evaluate participant needs.
• Monitor service delivery and maintain contact.
• Educate participants about benefits and entitlements.

Skills

Trauma-informed support

Time management

Verbal communication skills

Written communication skills

Team collaboration

Flexibility

Education

Bachelor's degree in Human Services

Tools

Electronic health record systems

Video conferencing

Email

Job description

Responsibilities

• We are looking for energetic, compassionate and empathetic people who want to make a difference in the lives of people experiencing homelessness in Philadelphia.
• FaSST/Connections Resource Coordinators engage individuals and families experiencing homelessness with a history or present struggle with mental health challenges and/or substance use through advocacy, ongoing support, and empowerment.
• Resource Coordinators are responsible for working alongside participants and any of their present support systems to overcome barriers and reach participants identified goals which may include but are not limited to the following: accessing mental health, substance use, or medical treatment, resolving legal issues, obtaining sources of income, connecting to education, etc.
• Complete all state mandated paperwork, i.e., Service Documents, Consumer Registration Forms, Personal Goal Plans, which emphasize the consumers’ strength and needs, etc.
• Assess and evaluate the needs of participants and provide linkage to appropriate services...
• Monitor service delivery by maintaining regular contact with participants and service providers/programs involved with the participant.
• Collaborate with participants utilizing their own individualized strength based personal goal plan reviewing and modifying as necessary.
• Regular home visits, as well as accompany participants to medical appointments and treatment facilities as appropriate.
• Educate, inform, and advocate for participants regarding benefits and entitlements, treatment, self-advocacy, and natural supports.
• Collaborate with the team to assess and identify individuals needs and participate in the design of interventions or action plans to fulfill the needs as they relate to community outreach.
• Collaborate with other outreach members to coordinate outreach activities, facilitate communication and to complete assignments.
• Attend and participate in regular site meetings by providing verbal updates related to community outreach.
• Serve as advocate/liaison/broker for our individuals with other community agencies when needed.

Administrative

• Maintain a record keeping system for the purpose of tracking all services provided to patients and submit reports to Program Director as requested.
• Meet regularly with supervisor (as determined) to provide updates and receive supervision.
• Other duties as assigned.

Qualifications

• Bachelor's degree in the Human Service field
• Valid Driver's license
• Understanding and respect for each individual's unique path to recovery. Able to provide trauma-informed, strength based support.
• Demonstrate professionalism and ethical service at all times.
• Able to work well independently and as part of a team.
• Excellent time management and flexibility.
• Must have good verbal and written communication skills.
• Computer literacy is essential. Must be able to effectively use electronic health record, video conferencing, email, and any other technology needed to meet job responsibilities
• Must have adequate knowledge to navigate the City of Philadelphia via car or public transit.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.