Residential Case Manager - Full Time

Conexio Care, Inc; New Castle (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k, Life, Disability Insurance

Generous Paid Time Off (PTO)

DailyPay

HSA, FSA

Life Assistance Program

Wellness Program

Competitive Wages

Job summary

A healthcare services provider is seeking a Case Manager to support homeless adults facing behavioral health challenges. This position involves providing outreach, linkage to services, and ensuring that clients receive the appropriate care based on their needs. Responsibilities include monitoring eligibility, facilitating transitions in care, and managing benefits applications. Candidates should possess a relevant bachelor’s degree and three years of experience in supporting individuals with mental illness. Competitive medical and dental benefits are included.

Qualifications

• Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation or related field from an accredited college or university.
• Three years of clinical/administrative experience in providing support to individuals with severe and persistent mental illness.
• Computer literacy in MS Office products; Word, Excel, Outlook, PowerPoint.

Responsibilities

• Develop relationships with clients to encourage independence.
• Ensure client safety and compliance with health policies.
• Manage benefits application process with State Service Centers.
• Facilitate transitions to and from mental health services.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Follow-up skills

Collaboration skills

Education

Bachelor’s degree in relevant field

Tools

MS Office

Agency Electronic Medical Record software

Job description

• Tu-Sat 4p-12a
• Mon-Fr 4p-12a

ABOUT THE ROLE

The Case Manager is a bachelor’s level paraprofessional with administrative and clinical experience providing assertive outreach, services linkage, benefits assistance, referral, and housing services for homeless adults with behavioral health problems. The case manager is responsible for facilitating program admissions and discharges, monitoring client eligibility, and ensuring that appropriate services/service linkages are provided to each person served. He/she is responsible for case planning, utilization management, data collection, and continual assessment to ensure that persons served are receiving the right level of care to meet their needs, and that services are tracked using the approved management information system.

RESPONSIBILITIES

• Develops relationships with all clients and encourages all clients to become involved in the community and independent as possible while providing necessary supports.
• Ensures the health, safety and well-being of all assigned clients is maintained by adhering to internal health and safety policies and PM 46 regulations. Reports any concerns to supervising Team Lead.
• Must meet visitation and treatment team compliance goals for Community Hospital Coordinated Care as directed by the Team Lead and auspice of the Division of Health and Social Services. Responsible for completion and submission of CHCC form for every admission of consumer on assigned caseload or as directed.
• Attends daily and weekly treatment team meetings as well as monthly residential house meetings if applicable.
• Responsible for proper completion of agency-required forms, assessments, and documentation in a timely manner, i.e., Progress Notes, Recovery Plans, Assessments, etc.
• Ensures that there is a process in place to trigger an immediate increase in service for a person served who experiences a crisis.
• Ensures that persons waiting for services at a higher level receive interim care that addresses their most acute concerns.
• Works in conjunction with the directors of other services internally and externally to ensure that all persons served receive the services they need and achieve a seamless transition from one service level to the next in accordance with their needs.
• Manages the benefits application process and coordination with appropriate State Service Centers, ASSIST, Social Security, LogistiCare, Division of Vocational Rehabilitation, Division of Disabilities Determination, etc.
• Acts as an ombudsman to other community and State service providers, ensuring that a process for suggestions and complaints is in place and that suggestions, complaints and grievances are responded to respectfully and in a timely manner and that there is a mechanism for referrals back and forth.
• Can work independently and responds to crisis on-call when assigned on a rotating basis.
• Works to facilitate transition of clients to and from the Delaware Psychiatric Center and other acute care inpatient units, and to and from outpatient, and lower care levels as appropriate.
• Performs other duties as requested or assigned, verbally or in writing.

REQUIREMENTS

• Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation or related field from an accredited college or university.
• Three years of clinical/administrative experience in providing support to individuals with severe and persistent mental illness.
• Computer literacy in MS Office products; Word, Excel, Outlook, Power Point.
• Agency Electronic Medical Record and other software programs.

ADDITIONAL QUALIFICATIONS

• Computer knowledge of MS Office, and other HR applications is a plus, not required.
• Possess strong verbal and written communication skills.
• Must be proactive, organized, and possess great follow-up skills.
• Must have the skill/ability to collaborate, partner with, and provide exceptional customer support to a variety of affiliate partners within the organization.
• Three-year Motor Vehicle Record and valid Delaware driver’s license.

BENEFITS

• Full-time employees are eligible to
• Medical, Dental, and Vision benefits
• 401k, Life, Disability Insurance
• Generous Paid Time Off (PTO)
• DailyPay - A benefit that allows you to access your pay when you need it
• HSA, FSA
• Life Assistance Program
• Competitive Wages
• Wellness Program

EEO STATEMENT

Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.